Sandy Springs Toyota Service Dept

awful service. i have had numerous bad experiences here. they also always try and upsell you when you bring your car in for something as simple as an oil change. i'm here now, and their customer restroom is disgusting! the smell is making me gag, not to mention the back of the toilet seat is off, newspapers everywhere, hairs and urine all over the seat???!!! gross. won't be back. more

i own 2 toyotas and i bought both from sandy springs toyota. i have both cars serviced at sandy springs toyota and i plan to trade my 01 camry in for the new 2010 4runner when it becomes available. i will be buying from sandy springs toyota. i have know all the people at the dealership for a long time. Pros: ownership and personel Cons: parking more

This is my 3rd car i bought from sandy springs toyota. i have purchased two new cars and one used. eventhough the experience was not perfect i did enjoy working with the dealer and i will definitely being buying my next car from sandy springs toyota Pros: atmosphere Cons: too long of a process more

I moved to Atlanta in 2008. I have a 2007 Camry. In January of 2009 I took my car in for an oil change. I was told that my tires needed to be replaced. Now, I had only about 23,000 miles on my car. One of the tires did, in fact, have a ""bubble"" on it but I was told that all four tires needed to be replaced because it was cold...blah blah blah. I was pressured into this by the service department and ended up paying $600.00 when I went in for an oil change. I went back for another oil change several months later and was told it was time for my 30,000 mile tune up. If I wanted to keep it under warranty I needed to get this done. To the tune of another $500.00. My car is 2 years old and I've already spent $1,100.00 on it. Every time I've gone in they have ""suggested"" other work that needs to be done on my car. BEWARE!!! more

One of their shameless liar is Axel Aragon. I was planning to buy a Solara convertible. Knowing that the vehicle is rare now as Toyota had decided to discontinue the model, I emailed Sandy Springs Toyota asking if there is one in their lot. Axel answered my emailed and also called me later, saying that they have a couple of them and would like to sell me at a price level that I requested. I asked him about the details of the vehicle such as miles on it as well as the VIN. He refused to give me the information and insisted in me to come to visit to make a deal. So I agreed to come next day to have a test drive and he promised me to have a great experience. He even asked me what color I prefered so he could have the car ready to me. However, when I arrived there on the appointment time, Axel let me wait for 20 minutes before showing up for a quick hi, and passing me to another agent, and then disapperd. After waiting for another 20 minutes for the new agent to get ready, I was told that they did not have any solara convertibles, not even a used one! Basically, they just wanted me to come over to see other alternatives! Thanks for the ""great"" experience. more

Sandy Spring Toyota people are extremely bad at customer service. We drove an hour to get to it and received this greeting from a salesman, 'i will only help you if you are serious about buying the car, otherwise, don't waste my time!' huh!!!! who talks like that to a customer. Obviously we did not buy a car from him. more

I am one of the customer for sandyspringstoyota ATLANTA. I was told that my credit limit is light and i will be getting a loan for high interest.after 6 months when you pay the loan you credit will go high. Pros: xxxx Cons: liars more

I'm going to keep this short, but I have never experienced such miserable and insulting customer service as I did when shopping at this dealership. I was so insulted by the sales rep R.R. that I had to take my business to another dealership. He said he didn't have time to help us if we weren't going to buy from him that day. We'd been there less than an hour. After I told him we needed to actually look at some cars first, he said he didn't have time for this and walked away. So did we. Cons: The Whole Experience more

Stay away from this dealer. Very bad attitude once you sign your name. Pros: Big Cons: Poor service. Bad attitude. Duplicity more

Last Sat. I had a bad experience in Sandy Springs Toyota. The sales person, whose name sounds ""wade"", makes me disappointed. Pros: Thumbs down Cons: Thumbs down more

I bought a 1998 chrysler sebring on 8/11/08, the price was 6,900.00. it was told to the salesman on the phone that i would have to go and borrow money to buy the car. he told me to come get the car and i could write them a check and they would hold it for 4 to 5 days so i could get the money from the bank. 3 days later i called to let them know that the bank needed the title and they would write them a check. they kept telling me that they would have to call me back. the next day i called them again about the title, found out that the title wasnt in the dealerships name it was still in the man's name that traded the car in, witch was about 3 months ago. they had time to get the title switched over. the bank wont loan money on that title for me because the title isnt in the dealerships name. i called the man at the dealership to talk about setting something up so i could keep the car. he lowered the price of the car to 4,000.00. i told him i would bring him cash money and get the title and to just leave it like it is and the bank would have the title sent off and put in there name. now the man at the dealership doesnt want me to bring cash without the title being in there name so they can get credit for selling the car. so now i still have the car, copy of the title and the man at the dealership keeps telling me he will call me when he finds out something. it's been almost two weeks and they still havent told me anything. they wont me to bring the car back, but i'm not because i have the cash money they are wanting for the car, i just dont want to have to wait 2 weeks before getting the title when they have had the car for over 3 months and still hasnt sent title off to be put in there name. so what makes them think that when i bring them the money they will send the title off to be put in my name? Pros: thumbs up Cons: thumbs up more

I'm actually here at the service waiting area now, using their free wireless internet - and I've been here since 7:45 am (it's 12:30pm right now). I'm about to pay $590 for services, including a $240 mass airflow issue that they supposedly fixed 2 years ago. Over the past two years, I've tried to stick to them, on recommendations from my friend, but naturally my gut feeling has pretty much won out while I've been sitting here. In the past few hours I've witnessed ""fuel injection cleaning, throttle body service, intake carbon buildup"" repairs being offered to two different people and spoken very quickly, as if it's just technical jargon that you should just say ""yes"" to. Far more likely that this is a less common service that is pushed on people to make them pay more (Google tells me yes). I tried to sidestep that by mentioning what I thought the problem was (mass airflow sensor), and I'm still probably being ripped off. My guess is that 75% of what they want you to do is probably a good idea, and the other 25% are just marginal things that should be done far less frequently than they are telling you. Pros: Nice waiting room and amenities Cons: I just wish they didn't cost $600. more

I went to checkout the 2007 used corollas. The salesman made me wait for 40min cause he had to sell car to others. He didnt allow other sales men to take care of me for some reason either. more

Please, do your homework before walk in Toyota Sandy Springs. Those people are terrible well trained to sell under pressure. They would tell everything you want to hear. On this last Saturday, I walked in there to see prices of new cars. They don't tell you the price of the car unless you tell them lots of things about you first. In that way, they can manipulate you by telling you lots of lies. My used car, a Toyota Corolla 2004 in a very good shape was offered $7,000!!!! It has only 37,000 miles! Crazy! Those people think we are ignorant. They would not lower the stick price of the new car and they would get your car for almost nothing. Pros: nothing Cons: staff are all lies. more

i do not like buying or shopping for a car...but sandy springs toyota was easy to deal with and met all my needs and wants.........the new building they are building will make the dealership one of the best in atlanta...the old one is a eye sore! Pros: new facility being built Cons: old facility more

The ad said $5995 and below it said ""prices plus tax tag & title"" While I was writting the check for $5995 + 6% +$38= $6393, The salesman(Jeff Rogers) said there was a $595 dealer prep and $25 emissions fees. I refused the junk add on fees and was denied the purchase. Cons: misrepresentation more

Recommended for oil changes, and that's all. They email a coupon for oil changes. My experience has been that the coupon is exactly the same price as you'll get without the coupon. Misleading, no? Pros: Nice waiting area, courtesy van, good for oil changes. Cons: Expensive, possible "padding" in prices and services, not thorough. more