This company is horrible......San Diego Home Improvement contractors would not show on the dates and times they promised they would. I consistently had to call the project manager to find out when someone would be here to start the job. When they finally did show, two days late, they demo'd the shower. In conversation with the contractor I found out he was a subcontractor for SDHI. When we originally negotiated the contract, we specifically asked if they hired subcontractors or do they have their own employees. The salesman, Rudy, guaranteed us they have their own staff because we didn’t want subcontractors.\r
After removing the shower, the subcontractor, Michael, said he would be here the next morning, Thursday. The next morning no one showed. I called Michael he said he wouldn’t be able to come back until the next day, Friday. The next day Michael did not show but the project manager, William, did with his hand out asking for a 3rd check, which I reluctantly gave him. I expressed this concern with him and I asked if Michael was coming out to start work, he said ‘no’ he had to go out of town, but he promised me he would be here on Tuesday to start work. Tuesday came and no Michael. I called Michael, he said SDHI didn’t have a check for him to pick up my supplies. I asked what happened on Friday that he didn’t show up. He said the check wasn’t ready. It wasn’t that he went out of town, he told me he didn’t go out of town on Friday. I called William to find out why he didn’t have a check ready for the subcontractor when I gave him $2180.00 already. William said Michael never picked the check up and it’s been ready since Friday.\r
Out of frustration, my Partner called the General Manager, Jay, on Tuesday, he was not in. She was given his cell phone number, which rang and eventually went to voice mail, so she called the main office back again asking to speak to someone else in charge. The operator transferred her to William. That’s when she told him she wanted to cancel the job because of the poor customer service we were receiving, and the lies. He consistently placed blame on Michael and accused me of lying about the account of the events. I told him I wanted a full refund because of their failures and inconsistencies. He said he would talk to someone and call her back… she is still waiting for that call. When I got home that night, I called to stop payment on the 3rd check we should never have given. \r
The next day, Wednesday, William showed up on my door step trying to apologize and asked to keep my business. I told him I was very disappointed in the way he handled this job. The sales pitch gave us a sense of fairness and honesty, but that was not what we received. William immediately jumped out of apology mode and into the blame game again. At one point he made me feel like this was my fault in some way. I told him I was done with him and his company, and I wanted a full refund. He said he would start the paperwork for my refund and would give me a call later with an update. I didn’t receive that phone call, so my Partner called Jay again. He was not in the office so she called his cell, which he did not answer, so she left a vm.\r
The next day, Thursday, I called William to ask about the status of my check. He said someone will be calling me shortly. By 1:30 I hadn’t received a phone call so I called the owner, Gary. I told Gary the difficulties I was having with his employees. He was apologetic and said he never had a problem out of these two guys and he would talk to his staff. Aside from that, he was not very much help.\r
They charged me $500.00 for the demo, $50.00 for cancelling the windows, and $12.00 for the check cancellation fee I had to initiate since they didn't do the work they had promised. $582.00 dollars later, I now have to shop for another contractor, which is really going to be hard to overcome the trust factor. All courtesy of SDHI!\r
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