Safetouch, Inc. (jacksonville)

Lost everything I have worked for for 30 years at my business. Had every piece of equipment that Safetouch provides and got zero response during a burglary. Lost 1.8 miilion dollars. Safetouch is a joke. All smoke and mirrors. Don;t be like I was. Read the contract also. They only have $250 liability in their contract. They do not think too much of their own equipment to have such a low liabilty limit. What a joke. more

From the time Philip arrived, introduced his self, explained what he was to do and I agreed. Philip went to work and didn't stop until he finished the installation of the system. he then explained how to use the entrance pad and also the HIKVISION. Philip was very professional and was able to explain the system to my satisfaction. It was a pleasure to have Philip as the installer. A very good employee. Thanks more

Leo checked all contact points, and found two problems, which had been left by the person who originally installed our system. He repaired both problems, explained in full detail what he found and what he did. He even helped me set up the application on my cell phone, so I could access the system from my cell phone. He was extremely professional, and courteous. I think he did an excellent job! A+, all the way!! more

We noticed our door chimes not working so my wife tested all the doors and none worked. We attempted to set the alarm and set it off and of course when a door was opened no alarm took place. What is more concerning is that the monitoring station wasn't aware that our sensors lost connection and we had to call to alert them. We are paying for monitoring and yet we don't seem to be getting it. So we call at 11 PM at night to ask for help and we are told by the service tech on the phone that no on is available to remotely fix our system and if we want a tech out same night we need to pay $150.00 for a service we are already paying and apparently not getting. We were then told that a representative would call us in the morning to attempt to fix remotely or get a tech out that day. At about 9:30, we still had not received a call so my wife called in and we were told the earliest appointment is 2 weeks from today, 12.27.18 for a system that is not working but we are paying for each an every month to have monitored. After attempting to get service from 2 representatives now, we asked for a supervisor. The supervisor told us that we could have someone out next day according to our contract completely neglecting that we called the night before so technically we are on the next day. Instead we were initially told we need to pay $150.00 for a tech during the day now as well. We had to fight with them about that as well. After 2 hours on the phone we finally got them to say that they would have someone out today without the $150.00 charge. No mention of a credit for the time that we haven't been monitored or that the system isn't working and they also made mention that we may have to pay for repairs even though we just had the system installed a year ago. This has been our first issue with the system and the service frankly sucks out loud! That is not to say that the people my wife I dealt with weren't courteous, they all were. Both Phillip .. more

Great customer service. Explained everything that was being done and assisted me with understanding how to use the doorbell. more

I received a courteously call from ST rep stating a tech was waiting at my house. My wife was delayed in picking up our granddaughter from school. Joel waited 20 mins until I arrived to complete the service ticket. He was fast and efficient in replacing all my batteries. It's great to have a company that will go far and beyond what is normally given in the business world today. Thanks! more

Hosner was an excellent service technician and wasted no time. He tested completely and answered any and all questions I had. He was friendly, polite and I give him a 10 on a scale of 1-10 for his performance more

Hosner did a great job with the installation of my new security system and was able to answer any questions I had. more

Mr. Hosner was very professional, he was patient with us on explaining the do's and don'ts. Felt very comfortable around him. So happy so far. I recommend Mr. Hosner to service or install anytime. Nice man. more

Anthony was very prompt and professional upon arrival. He immediately knew exactly how to correct the issue at hand. Within a short of time he had our system back on line and working securely. He definitely is an asset to SafeTouch Security. Thank You! more

Sam was efficient, friendly and very knowledgeable. He found a broken wire in our Master Control Box....which means we have not been getting security service for who knows how long. We were very appreciative of his thoroughness. He rates a five star in our book. Shirley Seals - Sorry Sam if this did not go through. more

Anthony arrived on time and did his job as he should. He knew what to do. He was very personable and helpful.Had a good sense of humor.Well done Anthony!! more

Technician was on time and prepared. He knew what the issue was and didn't waste time resolving our issue. Courteous and friendly. We appreciate SafeTouch more

Joel was my technician, he came out today to fix my motion detector, super sweet guy, he actually was my technician a few years ago also, very friendly and was quick to fix the problem with my alarm! more

Technician was prompt, courteous, and efficient. Took time to explain installation locations and options. Very professional and through. more

Justin J responded to my house to replace a battery. He arrived early, did the service, and then checked to assure there were no other issues. He replaced another power surge issue, checked my partitions and corrected a problem that was long standing and reported MULTIPLE TIMES. The Guy should be a Field Training Officer or Supervisor, because he could teach others how its supposed to be done, from customer experience to problem solving. He did it in a timely manner and left nothing to question. 5 stars more

And patient more

ALLEN B. WITH SAFETOUCH DID A FANTASTIC JOB!!! HE KNOWS HIS JOB WELL!!! more

Mark G. Arrived in a timely manner, was personable, fixed the problem, and answered some questions that I had. I am more than satisfied with the service he provided. more

My appointment with Safetouch was between 10 and 12. Anthony arrived a bit past 10 checked out my system, replaced a detector, and repaired another. He was efficient, courteous ,and professional. I would be proud to have him on my team of coworkers. Thanks again,Anthony. more