Sacks Department Store

I was a bit concerned about ordering because of the negative reviews, but they have the best price on the Timberland Pro boots I wanted and they offer free shipping, so I decided to give them a shot. When I had talked to them on the phone (I called to check that they were legit before I ordered), I was told they could take up to 7 business days to arrive, but I had my boots within a week, so I'm not sure if mine were just quick or what. more

THE YOUNG LADY WAS VERY PLEASANT AND HELPFUL. SHE RAN HERSELF RAGGED TO MAKE SURE WE GOT EXACTLY WHAT WE WANTED. THE STORE WAS NICE. THE SELECTION WAS A LIL SCARES BUT OVERALL HAD A PLEASANT EXPERIENCE. Pros: CUSTOMER SERVICE Cons: NOT ENOUGH HELP more

Placed order...card charged...then nothing.\r \r As the other reviews state customer service non-existant.\r \r do not use this company!!!!!!!!!!!!! Pros: nothing Cons: they exist more

I am so sorry I did not come across this website before I made my purchase with Sacks Department Store!! I should have done my research first. It has been over a month since I placed my order with Sacks. A simple order, just one thermal lined sweatshirt. I had planned to use it on a camping trip that was coming up in three weeks. I figured it would arrive in 2 to 2 and a half weeks tops. I have shopped with: Sportsmans Guide, Amazon, Zappos, OverStock and countless other online stores and they always estimate about 7-10 Days or so. The online stores mentioned never fail to Amaze ME! In less than a week, sometimes 4 days, my shipments/orders are waiting for me at my front door! I thought that Sacks would do the same. Heck no. Like the other fellow that wrote/complained about Sacks, I have attempted to contact Sacks, via e-mail and telephone. Absolutely no feedback what so ever. NO confirmation, No ""Thank You for placing an order with us"", NO UPS tracking website, NO apologies, NO NOTHING!!! After closing this letter I am going to try getting my money back. Are these guys even a real Company? Thanks for nothing S*CKS I mean SACKS! I'M FREEZING MAN!! more

Ordered a fairly expensive coat (Carhartt) from Sacks online on Dec. 11th for a Christmas present. Sacks is in Syracuse; the ship to address for the coat is in Rochester (maybe 70 miles total distance). It is now the day before Christmas Eve, and no coat. What is worse is that I have tried to contact them for two days and their toll free number, as well as their direct line, transfers automatically to voice mail. They do not return the calls. Now I am forced to try and get my money back! I do not write ""reviews"", but in this case I believe it is important to share my experience with consumers who might want to order from Sacks online. Beware! more