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Russel Mazda

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6624 Baltimore National Pike 1
Catonsville, MD 21228

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(410) 744-2300
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Russel Mazda - Catonsville, MD
Reviews
( 51 )
( 11 )
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( 3 )

Best

I recently bought a pre-owned BMW from Russel Mazda, and am very happy. May, our sales person, and Bill, the sales manager, did all they could to make the deal happen, including a...

Worst

The above rating wouln't let me remove the last star, but this dealer deserves to go out of business! Totally rip off the customer. Took in my 2008 Mazda CX7 back in the summer (h...

Staff that cant be matched! 12/30/2010

\r Across the board I only have good things to say about Russel Subaru. I had a wonderful experience from start to finish. The staff was excellent. The inventory was stocked and I ended up driving off the lot in beautiful new car. I could not have done it without the staff. They were so helpful and really put my mind at ease during the whole process\r more
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What I wanted! 12/22/2010

Thank you Randy for humoring me with a search for a green 2010 subaru. Although the purchase felt spontaneous, I had spent a lot of time last year researching vehicles and after test driving the vehicle in November I knew it was what I wanted! I am very excited to have this vehicle and I am confident it will serve me well. more
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Impressed with the Staff. 12/9/2010

Excellent place to buy a car and have it serviced correctly and with the customer in mind. The staff was very nice and friendly. I was met with a smile and they made sure I had all my questions answered. I love the facility. Wi-Fi was available when I was there. Please go check out what they can do. They are excellent. more
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Pleasant experience 12/9/2010

I have nothing but praise to give to the Folks at Russel Volkswagen. They greeted me with a smile and then passed it along to me as I left. I left happy and satisfied and with a beautiful car. I would recommend this dealership to anyone looking to purchase a vehicle. more
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Rode Along! 12/7/2010

I especially was impressed that my service advisor and the mechanic took the time to ride in the vehicle with me for a few minutes so I could show them what I was hearing. They were able to diagnose and fix it after that. more
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Very Pleasant Experience! 11/22/2010

Happy Javier made buying a car a very pleasant experience!! He is an amazing salesperson that I had and will continue to send friends and family to!! Thank you again!! I LOVE MY CAR!! Really great experience with your sales people and the finance man. My wifeand I are pleased so far with our purchase. Looking forward to the next 3 years with our new Accord Crosstour. more
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Very Nice Ride 11/16/2010

Brandon Chestnutt was very pleasant, professional, courteous and very knowledgeable. He put me in a loaner vehicle while my car was being serviced and called to inform me that my vehicle was ready before the expected time. My thanks to Brandon, my technician and the young lady who put me in the loaner vehicle. It was a very nice ride. Even though it seemed that the staff was overloaded with customers when I was there, they still did a great job and maintained a welcoming and fast moving service. They all did a great job and I would recommend this dealership to anyone looking for a good experience. more
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Very Helpful and Polite 11/8/2010

I was very satisfied with all the following items of my dealer experience. My customer service consultant. I was greeted at the door and I was not swarmed as soon as I drove onto the lot. I was satisfied with the service experience. Not only with the customer service, but also with the service department. They looked at the car I brought in to trade and they were fair with their offer. It was fast and convenient. I was also pleased with the follow up that this dealership gave me. At Russel Mazda they take the customers needs into consideration and even sent us a Christmas card after we purchased our car. I would recommend this dealership to my friends. more
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A Sales Team I Didn’t Mind Working With! 11/7/2010

When I bought my car at Russel Volkswagen the team that I worked with was so helpful. They listened to my needs from the get go and found the perfect car for me to purchase. I went in knowing how much I wanted to pay. I told them the needs and wishes on my list. They sat me down and together we found a car that was in my budget, met all my needs, and helped them make a little money. I would recommend this dealership to anyone looking to buy a new or a used car. They people are great, the cars are nice, the dealership is comfortable and well stocked. All in all a great experience! more
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Car buying is easy!!! 9/28/2010

I?m going to be quick on thanking Russel Subaru and the staff there for making car buying so easy! From the first phone call and walking in those doors car buying is so different for me and actually exciting! I have everyone at Russel to thank! more
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Outstanding Customer Service 9/17/2010

What an outstanding customer service I had at Russel Mazda, my sales consultant was Jorge c. and he was great! As soon as I walked in he greeted me and automatically wanted to know what I needed, and what I needed was a car! Not only did he show me the car but we also test drove it. We drove a Mazda 3 Sports Sedan and I loved it! While we were driving it he was telling me about the special things about it and how it?s so easy to maintain it. Once we got back at the dealership he wanted to know what I thought and if it was something I was looking for and of course I said yes! The process was so simple! Thanks guys! more
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Service at Russel has improved greatly in the past few year 9/8/2010

I just want to say a good word about the fellow who washed my car this past Tuesday. When taking my car to be washed, he noticed that the air pressure was low on my 07 Jetta. He went ahead and added pressure to the point where the alert light went out. This is the second time he has done this and it is very much appreciated.Service like this creates a very favorable impression for Russel and should be rewarded. I don't know the fellow's name but he has always been quite pleasant when washing our car and when transporting us to and from the shop. Service at Russel has improved greatly in the past few years, and it is people like your attendant that will bring us back when we are ready to buy another car! more
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Great service. No complaints! 8/30/2010

Great service. No complaints! more
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It certainly is more convenient 8/27/2010

First, I would like to thank you for finally changing the times that you perform oil changes and other small services. It certainly is more convenient to be able to bring your car in for a 3pm oil change when you are a working person yourself. THANKS AGAIN. more
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Best customer service I have ever experienced. 8/26/2010

Best customer service I have ever experienced. Everyone involved in the process had a warm and friendly attitude more
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Janelle Yoon is a great asset, she was efficient 8/23/2010

Janelle Yoon is a great asset, she was efficient, worked hard to make a good all aroung deal for me. Did not push anything not required, and was a great person to work with. more
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I have only had great experiences 8/19/2010

I have only had great experiences when coming to get my vehicle serviced. My service consultant is always honest with me and considerate of my time. I am very appreciative! Thanks! more
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OUTSTANDING salesman 8/16/2010

My sales consultant Bob Rickelmann was exceedingly helpful in my purchase of my RX-8. He promptly met me at the door, arranged an immediate test drive, took me thru the particulars of the car. Worked up a fair sales price and arranged a shuttle so I could take same day delivery of the car. The next week he followed up with notification that the options I wanted installed were available. In Short an OUTSTANDING salesman, and a credit to Russel Mazda dealership. more
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sales consultant whom went above and beyond the call of duty 8/13/2010

I wanted to express my overwhelming satisfaction with my purchase with your dealership. I feel that it is important to take some time to give credit specifically to your sales consultant whom went above and beyond the call of duty to satisfy the needs of my fiance and I. We worked with Liz Williams. I cannot begin to describe the attributes that she displayed that ultimately resulted in not only the sale of a vehicle, but also a beginning of a longterm relationship with someone who belives in (and personally owns) the Subaru name. more
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Jessica Norman does a great job. 8/6/2010

Jessica Norman does a great job. more
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Additional information
  • Hours: Sales Mon - Fri: 9am-9pm Sat: 9am-6pm Collision Hours Mon-Fri 8-6 Sat 9-12 Parts Mon-Fri: 8am-6pm Sat: 8am-5pm Service Mon-Fri: 7:30am-7pm Sat: 8am-6pm
  • Payments: Visa, Discover, Master Card
  • Neighborhoods: Catonsville
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