We had a technician named Wayne Heath #7011 come to our home last night to snake our line from our house to the main sewer line in the street. Not only was he professional and courteous, he was thorough, communicative about everything that was happening. He did everything he possibly could to perform the service without damage to our home. He was even kind to our pets and was kind and patient with our 7 year old son. Roto Rooter should be proud to be represented by such a stellar employee. He is the only service technician we will call on in the future.\r
I was so impressed with his service, this morning I made my FaceBook status about the experience and sent the following letter to everyone I know...\r
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Dear Friends,\r
You all may know about our 2007 horror story of having roots grow into our pipes going from our house to the main sewer in the streets that caused us thousands of dollars worth of damage and property loss to our entire basement by allowing the sewer to back up into our basement. We lost our entire basement, had to hire an advocate to fight our insurance and the entire ordeal lasted a year and totaled $80,000 (which insurance had to pay). I implored everyone I knew back then to call Roto Rooter to come and drill the roots from your basement pipe to the sewer for $250 to avoid such catastrophe. \r
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Since we are so paranoid of the situation happening again we decided that every two years we would have them come out and do the same process to keep the roots at bay. We had them last night and this time they had a lit camera so we could see all 80 feet into the pipe to the main sewer line I am shocked at how much root growth had already happened in these two years! After rooting the pipes he treated them with a product called RootX sold by the company that will stunt the growth of the roots still there and the ones just cut down.\r
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I implore you again to do this simple maintenance to your home regardless of the trees on your lawn, the newness of your home or other factors as this can happen to any pipe. My sister is now having to pay $10,000 to relay pipe in her front lawn in her home most likely due to lack of previous owners rooting maintenance.\r
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If you are in the Twin Cities this man is the most professional and friendly roto rooter we have had to date and really went the extra mile for us. Give him a call! Wayne Heath 651-755-3309 Service Technician #7011\r
Pros: Class-Act technician
Cons: nothing!
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