We called them on a Saturday night and within 4 hours they were over to our house. They called one time saying that they were running a little late (which is better than not calling). The technician showed us what the problem was and how he was going to solve it. The problem has not resurfaced in almost a month. I do not normally use a plumbing service, because I like to do things on my own, I am not sure on the cost. But being that it was a weekend night and it was around 3-4 hours of work, I found it reasonably priced. I would call them again if I were in the same situation.
Pros: Courteous and Kind
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