Roto-Rooter Plumbing & Water Cleanup

I thought we were in big trouble. BIG trouble. But I called our local Roto-Rooter and they sent Joe Sewar out inside of the time frame they quoted. When he arrived he immediately assessed the situation and laid all of our fears to rest, completely taking over and getting it done quickly and with the best possible representation of his company's reputation anyone could ask for. I know I will be having sewer line trouble again in the future and I know for CERTAIN that it will be Roto-Rooter I call again when that day comes. If the rest of the crew there is as good as Joe is I can't imagine why anyone would go anywhere else. You couldn't ask for better service! more

Roto-Rooter came in and did a great job, in a timely manner on budget. Thanks guys! more

I have used them two or three times since buying my old house on a tree-lined street--they will get to you right away for emergencies and on the same day even if it is not an emergency. Their staff are always friendly, prompt, informative, and honest. They won't try to sell you something you don't need and explain their procedures well. I'd recommend them to anyone. more

I was very pleased with the Roto-RooterPlumer service from Rochester, NY. I called in the morning and they were able to get to me that afternoon. The tech, Joe, was excellent, very knowledgeable and able to take time to clear the roots out of the storm drain through the pipe at the side of the house. Joe has similar interests as me and we were able to communicate during the cleanout. This is a professional business and I would highly recommend them in the future. I have used them in the past when it was necessary to dig 2 holes 10 feet deep. This time i was spared that! Fairport, NY more

My experience with Roto-Rooter was a postive one. The Tech ""joe"" was great at explaining what was necessary to take care of my problem. What was expeacted to be successful to the problem clean up. What other consequenses could arise because of my old pipes. Bing a Senior and being alone made it much easier on me as a person. more

Two years ago I was in a pinch and I called Roto-Rooter and I met Joe Sewar. Joe looked at my plumbing situation and said he could show me how to do it myself or charge me $150 for a small fix. I was flabbergasted that a plumbing company offered to not charge me even though they came to my house. Joe said the reason they do this is so when we really need Roto-Rooter, we will call back and that is what I did yesterday when I needed a kitchen faucet installed. Joe Sewar came out and did a great job, explained things to me in a detailed fashion and answered any question I had. Without a doubt if I need plumbing service again, I will contact Joe Sewar from Roto-Rooter. more

Today I needed my laundry tub drain cleaned out. When I called and gave my Rochester address they knew right away who and where I was. Within one half hour Derek,the plumber, was there to snake out the drain. It is now working perfectly. He was pleasant , fast and cleaned up his work space. Good job. more

They showed up on time, new exactly what to do, and fixed it in a timely manner. I wouldn't hesitate to call them again. more

When you need a plumber in Rochester call Roto-Rooter. They make life so much easier. They arrive on time, do the job efficiently, and clean up. What more could you ask for? I will call them the next time I have plumbing problems. more

Thank you, Thank you, Thank you! We returned from vacation at 12am on Sunday night to find that our 19 year old daughter had cause a major clog. The dishwasher and washer were backing up through the downstairs toilet, and flooding into the basement. My husband tried for an hour to snake it with no luck. Needless to say we were very stressed. We cleaned up and went to bed. First thing in the morning my husband called Roto-Rooter at my suggestion. He was a little unsure, because he had never used them before. He called and they said they would be over within an hour. They were prompt, and told my husband they could have it fixed in about an hour. After an hour they had removed the paper towel that our daughter had flushed, and all the downstairs drains were completely clear of dirt and gunk. They did a super job and were very fast and professional!! We can more

We placed a last minute call to Roto-Rooter on the morning of 7.27.11. A very nice Roto-Rooter plumber arrived in a snap. He checked our toilet for blockage, cleaned up and was out the door in a flash. Toilet is working great and our day was not ruined by waiting around for someone to show up and the job to be done. Nice guy and quick service. more

We had a clogged sink that our Roto-Rooter plumber devoted many hours to fixing. He not only went the extra mile in helping us with our problem, but did so in a courteous, professional, efficient manner. We happily would use Roto-Rooter again for any plumbing need. They're the best value and best customer-oriented plumbing service in Rochester! more

I've heard great reviews! I always make the free call to ServiceMagic before using any contractors just to be safe. The 2 minute call could save you hundreds or thousands of dollars. (877) 250-2536 ServiceMagic is a free matching service for Home Owners to Home Improvement Professionals. We give you piece of mind when looking for a contractor because we put each of our professionals through a 10-point Screening Process. ServiceMagic verifies state level licensing, general liability insurance, runs both criminal and civil background checks and more! By calling to speak with one of our customer service representatives, the homeowner can describe his/her need to ensure the best match available. The homeowner is then matched to up to 4 service pros in their area who can properly assist them- perfect for homeowners to have multiple contractors competing for their business! (877) 250-2536 more

5 stars rating! I have always been able to rely on Roto-Rooter for any and all of my plumbing needs. My technician, Terry, was excellent!! more

6 pm on a Thursday night, I went to use the bathroom and the found the toilet was plugged. I went down stairs, brought up my trusty plunger, and start plunging. \r 2 hours later, I toliet was still plugged. My wife called Roro-Router and they said they could hae a service man out that night. 2 hours later (The was on a call in Hilton and we live in Canandaigua), our service man showed up and within 15 minutes(with the use of his snake) our toilet was unplugged. Our service man was friendly and did not the seem the least bit bothered from having to drive from Hilton and being out after 10 pm at night. All in all - very fast service and very impressed we could get a service man that late at night. Excellent job. more

My main sewer drain was suddenly backed up. I called these guys (who can forget that jingle? They were the first ones I thought of) and they gave me an appointment within the hour! The service man who arrived was friendly, and even had a sense of humor. I needed that when I couldn't even flush a toilet or wash my hands. He explained everything clearly, and showed me with a camera what was going on in there. That was great, I could see for myself and not wonder whether I was about to be ripped off. Now for the bad news. The pipe was broken about 45' from the house. It will mean digging in and replacing that section of pipe. But check out their website, it explains how they do this. They don't use a backhoe and wreck your yard- there's minimal digging and damage to the yard. They're coming back tomorrow or Monday to do it. Since he spent more than 2 hrs opening up the drain to see the break, it's now opened up enough to use our plumbing again. And this really got me- he even cleaned the basement floor! I've never seen a service person do that before, they always leave you with the mess. I'm confident they'll do a good job on the pipe repair. I'd recommend them to anyone. more

5 Stars - Mark did a great job for me! He evaluated the problem and explained what needed to be done so I could understand it. He fixed my plugged drain and cleaned up well after he was finished. Mark suggested ways to avoid plugging the drain in the future and even warned me about a potential problem with my dishwasher drain, which, as it turns out, he was correct about. I'll ask for Mark the next time I need a plumber. more

I would highly recommend Roto-Rooter when having a plumbing problem. The serviceman sent to my home, Mark, was very patient, even when faced with the problems he ran into when fixing a leaky toilet. Because the plumbing was originally done by a "do it yourself plumber," there were more problems than expected, and Mark took it all in stride as part of the job. It was a job well done. more

Installation took about 1 hr and the guy was very nice who did the installation. I was, however, surprised by the high labor charge and believe it would have been cheaper to use a different company since I had already purchased the disposal. Pros: quick, fast service Cons: a bit expensive compared to other places more

Roto-Rooter provides quality services, with employees who take pride in the work they do. On Saturday, July 3, 2010 we called Roto-Rooter to repair a clogged drain. While preparing the night before for a party, our kitchen sink became clogged by placing potato skins in the garbage disposal. I called at 9am and by 11am they had a technician at our home. We had 35 guests arriving at 2pm and we were preparing for their arrival, washing dishes in the tub. We were informed by Joe Sewar, our service technician that skins of any sort should not be put in the garbage disposal due to their ability to clog drains. It took Joe 2 hours to clear the clogged drain because the clog was not in the main trap. We had a suspicion that there was a log standing clog in that drain due to prior small backups in the drain in the past. The potato skins were the last straw that completed the clog. Joe worked diligently knowing that we had a large party awaiting us. Even when it seemed that the drain would not more