Overall, I would rate this experience as poor and at this point, I cannot recommend this Roto-Rooter's services to any friends or family members because of one major reason - the completely unreasonable final bill. \r
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Recently my wife and I were moving into a new home. While hooking up our washing machine, I noticed a small leak from the washing machine connector valves in the wall. Although our movers were in the process of moving our possessions in, I knew the valves had to be repaired or replaced ASAP. I called Roto-Rooter and a service technician named Robert arrived. \r
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Robert was courteous and professional, and he took the time to explain that the valves could easily be repaired and didn't need to be replaced. He completed the repair job within 15 minutes, and then asked if he could ""take a look around and inspect our plumbing"". I told him that would be fine, so as he inspected the plumbing he found a leaky toilet valve and replaced that as well. He also poured some liquid from a blue bottle down our drains (which we did not ask for). Within 30 minutes, he was finished with everything and said he would bring us the final invoice. \r
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I was completely shocked to receive a bill for $383! What an outrageous price for a minor repair job on 2 small valves and replacing a $20 part on a toilet! When I confronted him about the final price being so high, his explanation was that Roto-Rooter charges ""per job"". \r
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Well what is a ""job"", anyway? There was no explanation as to what ""jobs"" were completed on the invoice, or how much each ""job"" cost. And because I was also having to direct our movers where to put furniture while Robert fixed our plumbing, I feel this was a sneaky way to perform extra ""jobs"" that didn't need to be done, just to rack up a $383 bill. \r
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The final bill for 1 plumber doing a small fix and installing 1 $20 part was almost half our total bill for having 3 movers for a total of 8 hours! I've used other plumbers for major repairs who did a lot more work over several hours and didn't even charge half of what Robert charged us. \r
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I called and spoke with the manager of the local Roto-Rooter office, and asked for an explanation of each ""job"" performed. He still could not provide a breakdown as to what ""jobs"" were completed and how much was charged for each ""job"".
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