Roto-Rooter Plumbing & Drain Service

DO NOT DO BUSINESS WITH THIS COMPANY - I recently made this mistake and as a result I was charged $545 for a clogged drain. Two weeks later I had the exact same issue and called them back for their ""warranty"" support. They came back out and proceeded to tell me that I would need to pay an additional $400 to get the drain unclogged....Not willing to be burned twice I called a different plumbing service (Plumb Perfect) They cleared the drain and got it back in working order within 10 minutes of being onsite. I called Roto-Rooter to discuss the issue with management and spoke with a very nice receptionist. She was very apologetic and said she would have her manager call me back that day or the next morning. To date I still have not heard from this person. SO basically I just got ripped off and have no remedy. I have since spoken with several people since this issue happened and have heard nothing but bad stories about Roto-Rooter. I am being told that they work on a commissioned based pay structure and as a result it is in their best interest to look for ways to try to run the bill up with unnecessary services. So again, save yourself the stress and heartburn associated with this company and go elsewhere. DO NOT DO BUSINESS WITH THIS COMPANY. more

Overall I was very impressed with their professionalism and courtesy. I would highly recommend roto-rooter because they were resonable. I have had another company (rooterman) come out and they pretty much double charged me for the same service that roto-rooter quoted. A+ more

He explained what was wrong, what happened, and what I could do to prevent him from visiting again. All in all great! more

Our service team was excellent! Great service and such nice gentlemen. They were fast and even made sure not to crush my flowers when working on the drain in my flower bed. Will definitely use them for all our plumbing needs! Pros: great service, quick, friendly Cons: None! more

I'd been having problems with my kitchen sink draining for the past 3+ years. Usually, when it blocked, I could force the blockage through using the waste disposal... but this time it wasn't going anywhere easily. I called the Roto-Rooter in my area and Joshua came out around 1 hour later. He was very friendly, professional and courteous. He was experienced enough to know what the problem was by ""the feel"" of the equipment working in the drain line. (I know it's not BS, as I work with tools often and you do learn to know what is happening, even if you can't see it). The job was done in around 25 minutes and I even got a $30 off coupon from the Roto-Rooter website (which the guy on the phone had told me about). I wouldn't hesitate to recommend this company to my friends and neighbors. Pros: Friendly, professional service. Money well spent. Cons: It's not free more