Rossmar & Graham

They are very professional and upfront. They do everything that they can. They provide feedback if we are doing something that is not correct and provide us training. more

Overall I'm not a huge fan of homeowner's associations, but our recent experience with management from Rossmar & Graham has changed our opinion. I guess it just takes one neighbor creating a huge problem to appreciate the reason HOA's were created in the first place. After asking nicely in person on 3 occasions, I had the door slammed in my face and dared by my neighbor to do something about it. Well, finally I did. I simply called the offices of Rossmar and Graham and within a month the situation was corrected - permanently. I guess that's what I'm looking for. I just want to live in a neighborhood without obnoxious neighbors doing crazy stuff to ruin my property values. If that doesn't happen, I want someone I can call who will take care of it from there without any further hassles. R & G did a great job and we appreciate their work. more

Many thanks to the great people at Rossmar & Graham. They are a dedicated, hard working team that does solid work. Again, thanks! more

Rossmar & Graham services our HOA and we're very happy with their services. Two years and we've got no complaints. more

Rossmar & Graham is an HOA management company that handles the day-to-day operations of our association. They do a great job and I've enjoyed working with them. Thanks guys! more

R&G is a great company to work with for managing HOA's. They strive to exceed expectations and it shows on the face of our neighborhood. Very, very happy our board selected Rossmar & Graham several years ago. more

We have enjoyed Rossmar's management of our HOA. They have been extremely helpful and do a wonderful job managing our associaiton. more

Quality people that care who are professional in their approach to management. Can they make everyone happy all the time? I don't think so - some people just refuse to maintain their property. I appreciate Rossmar & Graham and have enjoyed them watching over our community so we don't have to! more

R&G have been a wonderful company to work with. They took the time to explain the violation issue and helped me get it corrected. I appreciate the hard work. more

I wanted to take this opportunity to thank YOU and the members of the Rossmar team for the outstanding job you are doing as our new management organization. The change in The Islands during this past year has been amazing. What a difference a year makes!! And the level of communication provided by you and Rossmar is so appreciated ??? an example being the Annual Meeting packet included with this message. We also very much appreciate your coordination with BOD members in providing some new, innovative events within The Islands. I realize you???re not a volunteer, but please accept a huge THANK YOU for all you have done and continue to do. And please pass along our gratitude to Four Peaks as well. You guys are great! Thank you! more

Rossmar & Graham manage our HOA and I enjoy working with them. Keep up the good work! more

The biggest and the best HOA management company. I appreciate how well they maintain our neighborhood and the professionalism their people show to members of our association. Good job! more

I have lived in an association managed by Rossmar and Graham for 7 years (3 years in Scottsdale and 4 years in my current home). I appreciate the hard work they do on my association's behalf and for enforcing the rules that many people wouldn't follow otherwise. I see other communities with LOTS of weeds and disrepair and I'm thankful I never have to worry about that! more

I have worked with Rossmar & Graham for many years as a boardmember and President of the Desert Ridge Community Association in Phoenix. Our experience has been very positive and I would recommend them to anyone considering a home owners management company. more

We have not had an annual meeting at Belcara in at least three years (just moved here). The board says they are still the board because we don't have annual meetings. Those are both violates of state law, and Rossmar goes along with it. The Rossmar site manager lied about it when confronted by my attorney, even though it's in the minutes. He also ignored requests for documents that I'm entitled to under AZ statutes, the CC&Rs, and the By-Laws more

We are considering their management firm for and by the looks of it, should not! lol Could any of you that have previously dealt with R&G send me the contract and any other contractual documents that you have via email? I hate putting my email on here but here goes.... kenbarden3@gmail Thanks for everyones help! more

I've had the fortune of dealing with a number of HOA management companies and while the vast majority of them go out of their way to please their clients, every experience I've had with Rossmar & Graham has been the exact opposite. Every interaction with Rossmar & Graham will cost you money, there is a fee for everything on top of the monthly charges you already pay. Not only that, but they won't tell you what the fee is for either. In the most recent example of this behavior I found a brand new fee on my monthly invoice (it just showed up for no particular reason). When I inquired about the fee it took seven email exchanges and three escalations to actually get someone to tell me why the fee was incurred. When I asked whether the fee was reoccurring I was specifically told ""No, the fee is not reoccurring."" Guess what showed up on the next monthly statement - yeap, same fee... At the end of the day this is only the latest in a long series of examples of how Rossmar & Graham goes out of its way to frivolously charge its clients, lie to them about why, and hide between layers of bureaucracy that at the end of the day do nothing but detract from home owners ability to interact with the HOA yet are paid for by the home owners. Oh, be very aware of the address they put in small print in the lower right bottom of your invoice. This is where you need to submit your payment and they are notorious for changing this address without any notification to you what-so-ever. Now understand, they still receive the checks sent to the prior address but they spend the effort to determine that your community payments were supposed to go elsewhere and they reject the payment. Again, they ""reject"" this without any communication to you except for a ""late fee"" showing up on your next invoice. They changed the address I was supposed to submit payments to three times over the course of two years and of course I succumbed to their tactics and just started paying the late fee because getting any help from them is just too painful - which is exactly what they want every homeowner to do. If you have any choice, say, vote, or influence on whether or not your community does business or continues to do business with Rossmar & Graham do yourself and your community a massive failure and drop Rossmar & Graham as fast as possible. more

This property Manager seems like she just got out of prison the way she tries to rip everyone off. Nobody in the company answers their phone OR returns phone calls. They pick and choose who they want to send letters too. You are not a Customer in their HOA you are Trapped. I am in the process of recommending to the board of directors that we remove these Morons from our HOA and find a new company. I don't recommend this company... furthermore when I buy a new home if the HOA is rossmar it would be a deal breaker. They use Unlicenced contractors.... I am confident the property manager is pocketing cash. Cons: communication, customer service ect. more

they drive around their community to pick and choose who's house they want to take pictures of. They make it all personnal, never mind working for the homeowner, they work for themselves. more

They generally use their own companies for maintenance, etc., so seriously doubt that the HOA is getting the best value for the dollar. more