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Businiess name:
Rossmar & Graham
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Review by:
citysearch c.
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Review content:
I've had the fortune of dealing with a number of HOA management companies and while the vast majority of them go out of their way to please their clients, every experience I've had with Rossmar & Graham has been the exact opposite.
Every interaction with Rossmar & Graham will cost you money, there is a fee for everything on top of the monthly charges you already pay. Not only that, but they won't tell you what the fee is for either. In the most recent example of this behavior I found a brand new fee on my monthly invoice (it just showed up for no particular reason). When I inquired about the fee it took seven email exchanges and three escalations to actually get someone to tell me why the fee was incurred. When I asked whether the fee was reoccurring I was specifically told ""No, the fee is not reoccurring."" Guess what showed up on the next monthly statement - yeap, same fee...
At the end of the day this is only the latest in a long series of examples of how Rossmar & Graham goes out of its way to frivolously charge its clients, lie to them about why, and hide between layers of bureaucracy that at the end of the day do nothing but detract from home owners ability to interact with the HOA yet are paid for by the home owners.
Oh, be very aware of the address they put in small print in the lower right bottom of your invoice. This is where you need to submit your payment and they are notorious for changing this address without any notification to you what-so-ever. Now understand, they still receive the checks sent to the prior address but they spend the effort to determine that your community payments were supposed to go elsewhere and they reject the payment. Again, they ""reject"" this without any communication to you except for a ""late fee"" showing up on your next invoice. They changed the address I was supposed to submit payments to three times over the course of two years and of course I succumbed to their tactics and just started paying the late fee because getting any help from them is just too painful - which is exactly what they want every homeowner to do.
If you have any choice, say, vote, or influence on whether or not your community does business or continues to do business with Rossmar & Graham do yourself and your community a massive failure and drop Rossmar & Graham as fast as possible.
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