Roscoe Brown, Inc

About nine years ago Roscoe Brown installed our two units in our house. Over the years, whenever we've had issues, they've come right out to fix them. Recently, they completely replaced our unit that died. They are professional, a friendly bunch of people and do good work. Stanley Nabors more

We've been using Roscoe Brown since probably 2003 or 2004. They always came when they said they were going to come. They just put in a heating and cooling unit two weeks ago. A whole bunch of people from Roscoe Brown came. They were careful and put their footies on. They took out some insulation but they vacuumed it clean for us. They did exactly what they should have done, the work was good, and everything's working. We originally found Roscoe Brown in the phone book and we were looking for something in the area to keep our tax dollars in our county. We found them, checked them on the Better Business Bureau, and called them. That's usually what we do for these kinds of things. They had put in the big heating and cooling system before, and now they come twice a year to check the system. They also did a little work on the old unit to keep it running as long as it could, but we installed two new pieces two weeks ago. Roscoe Brown is easy to deal with and they do what they say they're going to do! more

Roscoe Brown is fabulous! I've used them for service and maintenance, but this last time was an emergency! Of course it was a hot day when the compressor blew up in my AC unit. They were able to come right out that very day and diagnose it. It needed to be replaced. A little over an hour later, someone came out to my house to talk to me about my different options. I was in Nashville and on my way home when I called Roscoe Brown to let them know I had my funds in order and we could go ahead with the new unit. I was home probably ten minutes when the first crew arrived. They were ready to work! They were amazing! They tore out and removed the old one. Then the second crew arrived and they worked on the electrical part of it. Everyone that came to my house were prompt, very professional and nice. By that afternoon, I had my whole house cooled down again! I'd definitely use them again! more

I've been using Roscoe Brown for years and years. The reason why I ever chose them in the first place, is because I knew Roscoe Brown as a person when he was alive. I trusted Roscoe completely, he was a good worker and a wonderful person. Norman is a really good person too! Everyone there are really good people to work with! We get cleanings twice a year, and they keep our units in very good shape. The company has grown like crazy since Roscoe first started it, so to me, that says they definitely know what they're doing. I think they must have a good program of how they train their employees because they are all highly dependable, very professional and do excellent work. more

We've used Roscoe Brown for about ten years for three of our homes. They are tops! I can't find any fault with the young men there, they are all extremely nice and courteous. I can call them up anytime! If I ask for something to be done, they'll do it! They've always been so great to us! We are very happy with the service they've provided over the years. more

Roscoe Brown is a very serviceable company. They have been very good with me, and I have been with them a long time. When we built this house Roscoe put in our heating and cooling system, and that was some 40 years ago. Now his grandsons run the company, and they continue to provide good service. I have always found Roscoe Brown to be very reliable. They are conscious of the customer, and will come to you at any time you call, day or night. If you call and have a problem, Roscoe is there. If you need a company that does quality work and is totally customer oriented, try Roscoe Brown. more

My air conditioning unit quit working, and I had remembered seeings something about how my electric company would finance a new system, so I went on to the website for a list of participating contractors, and Roscoe Brown was one of several. I picked them by shear luck. I called them, and they sent someone right out, and they gave me an estimate. The very next day, they came out and installed the new system. They were fast, efficient, and courteous. Altogether, it was a pleasurable experience. Bill Sims more

I had gotten a few bids and Roscoe Brown's was the best and most reasonably priced so I hired them. I went to the store and we sat down and talked for about half an hour. The man drew up a contract for me. The next day they came out on time and installed a new heater for me. It was a very professional install. Everything is working just fine. Everyone was really nice and very knowledgeable. I highly recommend their services. more

I started using Roscoe Brown because of Jim B. He's a really good person. I've also worked with Chad, he's good too. I had a new heater put in and everything went just fine. They guys are strong and outgoing and did a good job. I highly recommend them. Hank Davis more

Roscoe Brown were very responsive. I needed a unit replaced and had a few bids. Roscoe Brown offered competitive pricing and seemed able to handle the job in a timely manner so I went with them. They showed up on time, did the work, communicated well. They came right back out to make an adjustment when I phoned to tell them it wasn't working right. They are great. I'd definitely use them again. more

The staff at Roscoe Brown are very friendly. They were easy to schedule with and showed up on time. They are also professional and knowledgeable about their jobs. They took time to explain everything they were going to do. I would use their services again and highly recommend them. Michael Blanton more

Roscoe Brown was very responsive and easy to schedule with. They were able to come out within forty-eight hours. They gave us great options. They ended up installing a brand new heat pump for us. It's been working great, and has lowered our heat bill significantly. The workers were nice and knowledgeable and worked quickly and efficiently. I would definitely use them again. I highly recommend their services. more

Roscoe Brown was here on time, and they did what they said they would do on schedule. We used them 14 years ago to get a new unit and have used them from then on. They replaced the unit that first time, and now they did it again. I didn't call anyone else. They told me they would come in at nine and be finished by noon, and before noon they were gone. I have found Roscoe Brown to be punctual. I have them do our checkup in the off season. We have used them for all of it. My next door neighbor used them too after I told him about them. They put in his new unit as well. more

I'm a repeat customer of Roscoe Brown. I've been using them for the last 10 years and they have installed and replaced heating systems for me. You give them a call and they're there immediately, within the hour if it's an urgent situation. They also follow up and make sure the job done right. Roscoe Brown is one of the best I've used as far as service businesses in Murfreesboro. more

Roscoe Brown is a very fine company. They are probably the best company I have ever dealt with in any area. I needed a new three ton heat pump, so I called Roscoe Brown. I had heard good things about them, they had won local awards, and when the general manager came out we made the deal in 15 minutes. He was very professional, and the price was right, so we made the deal. The next day or the day after they were out to put in the new heat pump. The installation went very well, even beyond my expectations. They set a booklet out with all the various refunds I could get for my high efficiency unit. All the paperwork I needed was in there. They found all the rebates and gave me all the information I needed to take care of them. They didn't leave anything to chance, so that I wouldn't forget to do it. Everything was done perfectly in my opinion; I couldn't have asked for a better experience with any type of company. I couldn't be more pleased. They even did some extra things that they didn't think they were going to have to do, and they did them without extra charge. That really impressed me. more

We got involved with Roscoe Brown when our heat pump got damaged in the floods we had here in Nashville last Spring. Even though we are not close to water, the flood extended all the way to our house, and water came into the heat pump and damaged it. Roscoe Brown came out, took the pump apart, showed us where the water had damaged it, and they replaced everything right away. We did not have to wait, which was unusual because a lot of people in town were in a similar situation. The other thing is we had to deal with FEMA, who wanted us to supply them with estimates and other documentation. FEMA would only reimburse us for the minimum and we wanted a heat pump that would come with an energy credit, so we had to work closely with Mike, the salesperson, to make sure we had all the necessary information. There was a lot of red tape, but Roscoe Brown sent me 2 or 3 copies of everything and held my hand throughout the process. Ultimately, we were able to get quite a bit through FEMA. We have called them out since then because we heard a noise from the pump. They came out and checked it for no charge because it is under warranty. They provide really good service. Sylvia Street more

My experience with Roscoe Brown was absolutely wonderful. They installed our central heating because we had an old unit and wanted to upgrade to a better, high-efficiency system. They came out and told us what we needed and got everything set up for us. The new system is great. It is blowing snowballs every day! That was the best money I have spent on the house so far. I would absolutely recommend Roscoe Brown. Don't waste your time shopping around. Wendy Lampley more

We had used Roscoe Brown a couple of times before this most recent experience. We were flooded, and we were unhappy with the service from the HVAC company our contractor had chosen. We contacted Roscoe Brown, and they were able to get it taken care of quickly and efficiently. They were pretty close to staying within our budget. more

Roscoe Brown came out to service our air conditioner, and a couple of days later a coil broke. They came out to give an estimate for repair, and we discussed replacing the unit totally. They found information for us to go through the TVA program through our local electric company. Roscoe Brown technicians came and put in the new system, and it has been great ever since. Because we went with TVA they have their electricians come out and inspect the system. They found a few minor things that needed to be changed to fit the program, and Roscoe Brown came out right away to fix them. They are friendly and knowledgeable. The salesman who came out was very helpful and friendly. He answered all our questions, as did the service technicians who came out for the service and installation. more

They came out the next day and did a great job on the service. The technician replaced a capacator. It was a 35 + 5 MFD, 440 VAC 50/60 HZ $25.00 part and they charged me $140.00 for the part and all of 2 minutes to replace it. If I would have known that from the start I would not have done it. I will not be dealing with them again. more