Rocky Mountain Family Medicine

UNPROFESSIONAL & YOUR HEALTH IS NOT THIER CONCERN! I am a patient of Potomac Square that suffers from a severe medical condition, depression. After going to my office visit for medication refills the pharmacy sent a prior auth to the clinic. I called several times over a weeks period to see if they had responded to the pharmacy and with no response back from the clinic I finally went down to the clinic for answers. At that time I saw that the front desk receptionist still had my message on her desk from 5 days earlier and in that message I had stated that this was becoming an emergency, only to see that my health was not her priority while she giggled with the girl sitting next to her. I had by that time ran out of my medication and fell into a deep depression that the clinic could have cared less about. After briefely talking to me for about 2 minutes about how thay had forgotten to fax the prior auth back to the pharmacy they then shoved me right back out the door looking at me like I had wasted a moment of thier time! I would expect a medical facility and thier staff understand the severity of abdruptly stopping an anti depressant. I should have known that I would not be under good medical care when I went to my original office visit a couple weeks before and was put into a room with a used dirty bloody needle sitting on the chair next to me!! Oh yes I have pictures of that! No one had obviously cleaned that room and even after putting me into the room they did not discard the used needle! I had to bring it to the attention of the back office lead Ashley in order for it to be picked up, she acted like it was nothing so maybe this a regular occurance at this facility! What a filthy place!! more

I have been seeing Dr. Kliner at this office regularly for three years and others at this office occasionally since 2006 (6 years total). I have never been in and out of that office in less than 3.5 hours. The staff never seems to care how much of my time is wasted. But a recent experience pushed me over the line. I will never go back to this office now. I was in a car accident in December. It was well documented. The ER had prescribed me Vicodin for pain, but I only needed them occasionally when my back went out as my chiropractor worked with me toward full recovery. Well, I ran out, and then my back went out again. I called for an appointment with Dr. Kliner but the office staff assured me that if the purpose of the visit was to obtain a pain perscription, I might as well not waste my time and money. I quickly learned that no one else would prescribe the meds for me either because I didn't have a SIX YEAR HISTORY with them as I did with Dr. Kliner's office. So they couldn't distinguish me from the junkies. So I suffered severe pain for most of the week. I couldn't even think a lot of the time. My life was just pain. NEVER AGAIN. I don't understand how the people at this office could turn their back on me when I desparately needed them after such a long history. Covering their butt flawlessly is obviously more important than actually doing good medicine. more

This place is HORRIBLE. DO NOT, I repeat DO NOT go here for care if you value your health. The place is run now by this absolute beyotch named Crystal. She has everything locked down so that voice mail will NOT be returned, you WILL NOT be able to get through to your doctor if you are an existing patient, and no matter what you need, they will find some reason to deny it to you, or delay you in getting the care you need. You are truly just a number to this place, and their goal is to process as many patients as possible without regard to mistakes, misinformation or screw ups. Those are their specialty. more

I needed help 5-15-09in getting a referal for my mother. I felt strongly that your receptionist could care less. I waited 30 minutes for her to tell me it was submitted. I stepped out in the hall and called the cancer treatment center, they still had nothing. I went back in to ask for a reference number and the date it was submitted.she said the office manager had to speak to me.I then waited 20 minutes. She said she could'nt give me anything without my mothers signature. I asked her to please send it to the cancer treatment center, again she said nothing could be done.I had to bring my 80 year old mother in who just had a kemo treatment and was so weak she could'nt walk in for something that should have been done between docter offices. Is this trully how you treat seniors! WOW. I have watched your office go down hill for a year now. But today watching your receptionist taking personal calls and your office manager who made me feel I had to go on the defenceWOW. This is such a sad thing!!!! I keep hoping and praying things are going to change. PLEASE restore my faith in your clinic. People need a good clinic. I want to be able to say I have a great clinic to go to,PLEASE! I only gave a rating because it would'nt let me submit without a rating.\r Wendy Williams Pros: use to be a pretty good place what happened? Cons: no compasion,kindness or understanding more

I would just like to comment on the excellent services I have received at the Potomac Square Family Medicine office in Aurora, Colorado. It?s such a convenient office; the staff is friendly and kind; no long wait to see the doctor; the front desk staff is very helpful and I feel the care I get is excellent. I especially like Dr. Stewart. He is so easy to talk to and listens to what I have to say. I never feel rushed. I highly recommend him to anyone looking for a good Doctor/General Practitioner. Pros: Excellent care! more

I have been in a couple couple of times to see Dr. Stewart, and have received nothing but the best of care. He's very patient, and more than happy to answer any and all questions you may have. Top notch. Pros: Great service, thorough explanations. Cons: None that I can think of more

I went into the clinic for a follow up appointment. I cannot remember the Doctor's name, but he was wonderful. He did a through exam. Most doctors are not interested in your personal life, however he asked questions about my career. Once he found out I am a Molecular Biologist he asked tons of questions. They were all very friendly and intelligent. I will go back. more

Patient came in for refill on meds that had been stolen or lost, police report case number was provided. Dr. told the patient that he did not believe their story of pain even though this patient had been a chronic pain patient for over two years. NO EXAM WAS PERFORMED ON THE PATIENT. Dr*g was a controlled substance. Dr. Stewart wrote the prescription, handed it to the patient after interrogating them and saying, he ""did not believe their story of pain, he had treated many patients before. Their MRI looked fairly good and there should been reason for the complaint of pain. He believed the patient was in denial of their substance abuse problem."" While leaving the room and handing the patient their script, he told them to, ""Have a nice RIDE and he would send them a letter.""\r \r Patient had complained to office manager. Office manager sided with physicain stating that the patient had broken the pain management contract written up a week before by visiting Urgent Cares and ERs after the contract was written. No ER or Urgent Care facilities were visited after the pain managemnt contract was in effect.\r \r The main points being:\r \r A controlled substance was given to a patient who was suspected of having an addiction problem.\r The physicain was cold, rude and insensitive to the patient's pain issues.\r The management lied about breaking the pain management contract.\r \r Patient was in obvious despair after leaving the office, calling on a long time counselor for help. Pros: Physicans Assistants are apparently more attentive Cons: MD was Callous and rude more