Richmond Animal Hospital

We boarded our dog over Thanksgiving 2011 holiday for 3 days. After getting home from picking her up we noticed that she was infested with ticks. We have pulled 300+ off of her within 3 days. We have given her 4 baths and still can't get rid of them all. We finally called Richmond Animal Hospital to notify them of their infestation and asked for our dog to be dipped and treated for any infection due to all the bites. The vet was EXTREMELY rude, and took no responsibility. This is the ONLY vet clinic I know of that you are NOT allowed in the back with your animal. We asked to tour the facility to see where she was kenneled, and they wouldn’t allow it. Even when you get your regular vaccinations, you are not allowed in the room with your animal. How do we even know they are getting treated when you can't witness it. Please stay away. We have now spent 3 days treating our dog, and 3 days washing everything in our place to avoid outbreak in our home. I can't believe how rude the vet was when we notified them of their problem. Our dog was also extremely dehydrated when we picked her up. I'm in the process of reporting this to the state board. more

We recently had to put our dog down due to a brain tumor, EVERYONE there was kind , understanding to say the least. We got to spend all the time we wanted to with our dog. Dr. B is the best! They have made a customer for life. more

The staff and Doctors there have my pet as their primary concern. Wonderful and caring barely describes Richmond Animal Hospital more

I have been using Richmond Animal Hospital since the late 80's. My pets have always been treated well. I had a shepherd who had cancer that was not treatable. The respect, love, and kindness I was shown will keep me coming back. They alway take the time to talk as well as treat. Pros: Alway take the time to talk more

I left my Black Lab and Golden Retriever here while on Spring Break and when I first checked thhem in, I asked for the staff to show me the back area. they said NO because it wasn't "clean" yet. I sensed their hesitation like hiding something. Unfortunately, I had no time to find another place and left them there with a broken heart. When I returned to pick them up 3 days later, I noticed my dogs' urine was extremely orange, I had never seen it like that and when I got home they were super thirsty. That tells me they were not given enough water so I am reporting this not sure to whom yet but will find out. I DO NOT recomend this place. I have boarded my dogs before moving to TX and I was always allowed to check the boarding area. I feel super GUILTY I made them suffer by leaving them there. more