Richardson Bike Mart

Most employees are nice but customer service is interesting and service is expensive. It took 3 tries to have the correct part ordered for a SRAM XX component. You would think a ""top tier"" bike shop would be more competent. After they ordered the wrong part for the second time I left my bike asking them to put the part on if they were lucky enough to get it right on the 3rd try and they charged me an additional $25 for installation. Amazing! I miss the LBS's I was able to frequent other places I have lived where employees were friendly, knowledgeable and competent and prices were realistic. more

All in all great place. It took us a bit but we finally found some great people at Richardson Bike Mart and they have been awesome. Anne in the appareal section has been great with helping my son start his racing career and they have all been a great group of people to work with. more

I was surprised to receive such terrible customer service at such a large store. I would rather save money and buy the same bike online for a good 20% discount plus another 8% savings in sales tax rather than be treated as if my business is not needed or important. more

Unfortunately, I have to rate this local bike store as VERY poor. I have given them my business for the last six months (since I got into cycling) but will do so no longer. I recently tried to return a part that had been special ordered. I didn't actually approve that it BE special ordered (just thought it was out of stock) but when I tried to return it, I was told they could not take it back. I asked to speak to a manager to state my case. The owner was actually there (John). I tried to reason that I would be spending the return in the store in store credit and that it was not worth losing a customer over. John said: ""You're not a customer, you're a returning customer"", insinuating that he had looked at my buying history before coming to talk to me and that I buy and return too often to be considered a GOOD customer. While I have returned a couple of items (who hasn't), I've spent FAR more in there. John then said (and he's the owner mind you) ""You're not welcome in this store."" I was blown away. Clearly Richardson Bike Mart is only concerned with your dollar and not you. Well, John, I can assure you, I won't BE back. Fortunately, in Dallas, there are MANY other choices for good Local Bike Stores. I'd recommend PLANO CYCLING & FITNESS INC. if anyone reading this wants to have a PLEASANT buying experience. Richardson Bike Mart would rather you simply leave your money on the counter and be on your way. Pros: Local Cons: Horrible Customer regard more

You'll be impressed with the t-shirt selection here! Great for a quick last minute gift when you don't want to visit the mall. Easy access/egress from Campbell & Coit. more

I found the staff at RBM to be extremely knowledgeable and helpful. I was working within a strict budget, and they helped me figure out the best bike for my needs, and I love it! I wouldn't hesitate to send any of my friends there. more

At Richardson Bike Mart, you can spend hours browsing through their inventory. They specialize in Mountain bikes and Road bikes. You can also find many Lance Armstrong items at Richardson Bike Mart since Lance Armstrong was one of the first riders they sponsored. If you are just getting into riding, you should stop by and check out the selection they have to get an idea of what you need in order to enjoy your new hobby. more

This place has been around a long time and there is obviously a reason for it. They have a newer store now with a huge selection of bikes. I have been going there for awhile for accessories too. more

This places sells, repairs and rent out bikes. It has bikes ranging from hundred dollars to thousands of dollars. It has a wide range of selections. I rented a bike from this place. The rental rate was reasonable. The customer service was also good. more

They have two big sales every year--April and August. Huge inventory. They do not carry some noted brands such as Cannondale, Giant, Santa Cruz, or Ellsworth but they pretty much stock all others--Trek, Fisher, Klein, Litespeed, Seven, Rocky Mountain, Specialized, et al. Justin Jackson is great. Friendly service. Can be extremely hectic on weekends. Pros: Individual service, Support more