Rettinger Fireplace Systems

Just wanted to say the service that was provided was second to none. The sales staff was amazing. All of my questions were answered even after the sale. I have since recommended Rettinger to friends and family. more

WE PURCHASED A FIREPLACE FROM RETTINGER AND IT WAS A SMOOTH EXPERIENCE. THE SALES TEAM WAS HELPFUL AND REALLY KNEW WHAT THEY WHERE TALKING ABOUT. THE INSTALLERS WHERE PROFESSIONAL AND VERY HELPFUL WITH SHOWING US THE OPERATION OF THE FIREPLACE. WE COULD NOT BE HAPPIER WITH RETTINGER. OUR FIREPLACE IS BEAUTIFUL AND HAS TURNED OUR BASEMENT INTO A ROOM WE CAN'T WAIT TO SHOW OFF. THANK YOU RETTINGER Pros: VERY HELPFUL SALE TEAM more

Love my Mendota & Kozy fireplace systems you put into our new home here in Voorhees. Thanks Rettingers - We value the way you do business with integrity - thanks for being so accomodating and competative at the same time. You're installer's were terrific - now we sit back and enjoy all three fireplaces especially at this time of year. Great Job! Pros: gracious staff - excellent service more

My family could not be happier with our new fireplace. It made our holidays extra special this year. Rettinger's staff was very knowledgable and helpful in meeting our needs, especially with so many choices. We couldn't have asked for a better customer service experience, which makes sitting in front of our hearth all the more enjoyable. more

My family could not be happier with our new fireplace. It made our holidays extra special this year. Rettinger's staff was very knowledgable and helpful in meeting our needs, especially with so many choices. We couldn't have asked for a better customer service experience, which makes sitting in front of our hearth all the more enjoyable. more

I preface this review by saying that I have never been one to complain or give negative feedback. After visiting the Rettinger's Voorhees location this past Saturday, I was both disappointed and insulted. I am in the market for refacing my existing fireplace and have done some research. I went in merely wanting to talk to someone about placing an order. I proceeded to browse the store waiting for a salesperson to help me, let alone acknowledge my presence. I was blatantly ignored, even after standing in front of the main desk where the sales staff was convening. All that I was looking for was a simple hello and to say that they could help me at some point. Due to this POOR, inadequate customer service I would not reccomend this store. I have since been to other fireplace stores that were much more willing and happy to help me... more

Can't say enough good stuff about Rettinger Fireplace! Really happy we chose them for our new fireplace. The showroom is so nice and they had so many burning displays to choose from. My husband and I will recommend them to all our friends and family. more

After visiting several hearth shops my husband and I recently made a purchase at Rettinger's Voorhees showroom and would like to pass on to others the great customer service we received there. From the knowledgable sales staff, to the friendly installation crew, everything was great! When our family arrived for the holiday everyone commented about our new fireplace & mantel! Thanks, Rettinger's! Pros: Beautiful showroom full of lots of ideas more

Please do not go here & give these people business. They are THEE worst people I have ever dealt with. Ever. Period. Customer service is the worst I've ever experienced. Waiting for a call back? Good luck. When you call, they're rude. Always have you on hold and NEVER call you back. I'm just a normal person trying to get a fireplace so my family can stay warm this winter. Maybe because I told them I'm on a tight budget they don't want my business. If that's the case, then tell me. Don't promise me day after day a call back that's never going to come. Horrible. Rude. \r We even packed up our kids and went out there hoping for a better outcome. Negative. The people at the desk ignore you like you aren't even there. When you talk to them they talk DOWN to you like they're better than you.\r I've been trying to get in touch with Lee in the Voorhees store, and the older man at the front desk with the gray hair. My mother has been working (trying to) with the Northfield store and has had the same negative results as myself. I am so disappointed, but have found a great shop willing to help me who is glad to help us. more