My experience with Regions Van Lines was terrible. My best friend was temporarily moving across the country and I was helping her with the move. Money was an issue and to try to keep the cost down, we did most of the packing ourselves. They tried to sell to her that they would do the packing themselves. We carefully packed most of her belongings. Not being professionals, we left items such as heirloom china, some knick-knacks, and a 60” TV for the professionals to pack. \r
In the days before the move, they gave her hard time regarding deposits, contracts, estimates - basically everything was a hassle. Half the time, the sales rep was unavailable and would take too long, in my opinion, to get back to her. If my friend wasn’t so pressed for time I would have suggested another moving company.\r
When moving day finally came, the movers arrived late, gave a hassle about where to park their truck and were in the midst of saying they couldn’t do to the move because of the parking situation until a serviceman from the building came and guided them to park. The movers came into the apartment like a tornado and claimed they didn’t know they had to do any packing and did not make any allowance for time to pack and again threatened that they may not be able to move my friend. They had to call in to the sales rep to verify that they had to pack various items. \r
Two movers “packed” the TV. Well, what they did was put a piece of cardboard in front of it and one piece behind it and then taped it all around.\r
One mover “packed” the china. He basically put the china in a box and tried to stuff some paper around it. My friend asked repeatedly that it be wrapped in bubble wrap. The man refused. She got the supervisor and asked that the china be wrapped in bubble wrap. His response was “that’s not how we do it.” We asked why they couldn’t just comply with the request. Finally after a 20 minute argument over bubble wrap the supervisor asked the mover to wrap the china in bubble wrap.\r
The other items that they “packed” were carelessly tossed into boxes, left half-empty, and poorly taped shut. I told my friend we should have packed everything ourselves; we had done a better job.\r
They finally began taking boxes down to the truck using a hand truck all the while scratching the marbled floor and bumping into corners of the wall and damaging the walls all along the way to the elevator.\r
Then the supervisor came with the contract/bill for my friend to sign and pay. The cost was way over the estimate. At this point my friend had had enough and challenged the price. My friend called the company. The sales rep was nowhere to be found. An hour and a half later, my friend finally settled the matter with the company and the movers. She reluctantly gave them the tip for the day’s work and asked how long it would take to get to her new place. They told her that they first had to take it to a warehouse and then they would drive it across the country to her new place and it should take about ten days. \r
Twenty-two days later the truck arrived at my friend’s new place. All the boxes were completely smashed. The 60” TV – BROKEN. My friend called to complain and they refused to work with her or to take any responsibility. My friend then wrote a bad review. A customer serviceman called her and said if she would take down the review he would work the situation out for her.\r
After more than a month of “trying” to work it out, all my friend got for her broken TV was $150.\r
I was appalled that any company should behave so badly. I will never use this company and I do not recommend this company to anyone.\r
There should be a class action lawsuit against this company.\r
Regions Van Lines - please do not waste valuable time and money responding to this review with whatever ""excuse"" you have. It seems that you would be better off reviewing your business practices, policies, and ethics.
more