Real Green Pest and Lawn

We signed up for treatments last summer and they burned our lawn out... big patches of yellow grass throughout our backyard. They seemed to feel bad and offered a free treatment/discount so we remained a customer. My husband worked and watered diligently to get the lawn back. This summer he, also, sodded a section of the front lawn that was bare (not their fault). Because of the extra water and sod investment and the previous bad experience, he spoke to the office and the person who treated the lawn and asked that they call before each treatment so he would know what they are doing and when they were going to do it. They agreed but only called once. After that, they just showed up w/o calling and again turned our back lawn yellow again. My husband thinks it's because they treated the lawn in the middle of the day when it was hot. We complained and cancelled our service. We received a bill, called to discuss, adjustments were to be made. Today we received a letter from an attorney that they had sent us to a collection agency for $47.63. No call, no consideration that we were a disgruntled customer... just straight to a collection agency! Don't use them... it will cost you in extra watering and maintenance to correct their mistakes and you will find the expertise and customer service are not professional. Cons: Bad lawn treatment application, bad customer service more

We asked them to give us an estimate, then they claimed to have come out (we couldn't find any evidence that they did anything) then try to bill us way over what we were told. We never signed or agreed to anything and they are trying to bill us. We turned them into the Better Buisness Bureau, which did nothing, and now they have an attorney trying to tell us we'll have to pay over $700 in fees if he takes us to court - we don't owe then anything!! Do not trust them!! Cons: EVERYTHING more

We asked them to give us an estimate, then they claimed to have come out (we couldn't find any evidence that they did anything) then try to bill us way over what we were told. We never signed or agreed to anything and they are trying to bill us. We turned them into the Better Buisness Bureau, which did nothing, and now they have an attorney trying to tell us we'll have to pay over $700 in fees if he takes us to court - we don't owe then anything!! Do not trust them!! Cons: EVERYTHING more

My husband and I started using them a couple of years ago, after doing it ourselves for about twenty years. Our experiance has been excellant! Our lawn has never looked better and we are actually saving money by letting them do it for us. Pros: Saved money using them, rather than doing it ourselves more

Let me start by saying that the 1 star rating is far TOO MUCH!! But citysearch makes me put a rating on here!! After 1 year of service I paid hundreds of dollars for my yard to improve and instead the condition is worse. I called to cancel my services and was told that I couldn't until I sent them a letter. I told the woman that I don't have time to send a letter and I am not under contract. She asked to send the operations manager out to review my yard and he never showed up!! I didn't even get a phone call. I have been leaving him messages and getting no answer...meanwhile my account is being charged monthly. I tried to call to cancel my services and could not get a response. I mailed my cancel letter finally and then they charged my account $439!!!!!!!!!!!!!!!!! This is a SCAM!!!! They put you on there so called monthly payment program so that they can take your money without giving any service....I could have torn up this money and thrown it in my yard if I wanted it to be green instead of giving it to them. BEWARE!! SCAM!! THEY WILL TAKE YOUR MONEY AND GIVE NOTHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The ""Salesman"" Brandon completely lied to me about the service I would recieve. RUN!!!!!!!!!!!!!!!!!!!!!!!!! Pros: They know how to make s**t with their chemicals Cons: EVERYTHING!!!!!!!!!!!!!!!!! more

My husband and I have had Real Green Lawns service for about 7 years. We are very happy with our service. When I call with a problem between scheduled services Sarah and the other ladies who take the call are always pleasant and helpful. They make me feel that it is their pleasure to assist me and have always been willing to write down details about the new problems and promptly schedule a service date. more

I switched from Chem Lawn to Real Green Lawns due to the service and price. Real Green Lawns gave me an honest evaluation of my property and did not try to take advantage of me. I would rather use a local company due to personal service instead of a big corporation. I was amazed at the progress my lawn has made this past year. The staff was knowledgeable and very courteous. more

Before you hire Real Green Lawns, do yourself and favor and don't. Their tracking dye permanently stained my rockscape, pavers and the side of my home. And I still had lawn problems. Pros: They admitted their failings Cons: Their tracking dye is damaging more

It was exasperating for us to deal with the unprofessional lawn companies that were attempting to string us along like most do, claiming that it can take a year or two to get the results that I knew were possible much sooner. I have some knowledge of what to expect, because I have personally labored and paid the high cost for the products required to get our lawn looking good at our previous residence. With Real Green we now pay less than what I spent to do it myself and only $4.50 more over the unreliable lawn companies. What others had failed to accomplish in well over a year, I gave Real Green only five months to deliver the results that I knew were possible - Real Green delivered. Real Green delivers honest and timely results and really backs up their promises of professionalism, courtesy, reliability and knowledge! We're in business now. more

Real Green Lawns is the best service you can go to they have worked for us for a very long time and haven't disappointed us yet. This company is very sufficient and is very kind to all their customers plus they have good reasonable prices. Thanks! Keep up the good work! Pros: reliable, good prices, good prices, and follows up on all their work Cons: na more

I was with Real Green for about 4 years, they went above and beyond to solve my yard issues and got it looking great.. I have emerald zoysia grass (golf course grass) and it WAS the envy of the neighborhood. Then over the years the company got bigger, not always a bad thing, but I never had the same techs so that lead to them not knowing what the Real Issues were and they burned my whole yard, well about 85% of it. There equipment also had a leek in the hose and you could see the marking of the hose in the grass as the tech walked the yard. After having it out with them, Real Green agreed to give a year of free service to get the yard back into shape. So we moved forward, but still after one year the yard is not even close to being back in shape - Unfortunately they never cared like they did in the beginning to came out to see how the yard was recovering, they just sent out techs to spray and that was not enough to save the yard. We all put too much money into our yards, so please don't let this happen to you. Pros: Knowing Who Not to Use - ""Don't Use Real Green"" Cons: Chemical based treatment with a long history of buring many lawn's - Don't be the next one! more

Real Green did a terrific job at my old home for several years. When we listed our prior home for sale, it sold in two weeks and the purchaser told me that he picked our home from his top three list primarily because of the condition of the yard. He felt that a good yard indicated good all around home maintenance. I want Real Green Pest & Lawn to do the pest control and lawn care for my new home. We appreciate both the quality AND the dependability of their people. Pros: On time, quality work, local service Cons: None! more

I just had an experience that is rare for here (or anywhere I've been for that matter) so I had to recommend this guy to anyone who needs pest control. I thought i had termites (lots of little winged things all over and not acting like ants) so I called up this place my friend recommended. They quoted me for inside spraying and for my small backyard. When the Service Technician Herbert came over and looked at my 'termites' he said ""no these are just ants"" and told me that they're coming in from the trees outside in the back yard. He sprayed the affected area anyways without charge and said he'd spray the backyard and only charge me for that. He was very friendly and I was impressed at his honesty and good nature. He wouldn't even accept a tip! So I have to recommend this company highly. Honest, friendly and great customer service. Pros: Best exterminator! Highly recommended. Cons: None! more

I love what they have done with my lawn. I've never had the time to care for my lawn, the only green use to be the weeds. They have great customer service by not just doing it, but telling me what and why they are doing each step. I think I have the best looking lawn in Austin! more

This company has the worst service that I have ever been the misfortune of having to deal with. Our 4 year old lawn is in the most stressed condition ever and this company has done nothing to visit with us as to what the problems are. Even with our proper sprinkler system watering schedule the burn out areas are terrible due to either their excessive chemical treatments or their failure to assess that other needs should be addressed such as insects or fungus. The final straw was when they made an appointment with us to aireate our lawn and address the other problems..I took the day off to make sure our sprinkler heads were marked and to discuss what problems we were having. No show. No phone calls returned. I am warning any and all of my friends and neighbors that this company is to be avoided and is a complete customer service disaster. more

They were curtious, reasonably priced, clean, prompt, knowledgeable, and professional. I am very happy with the results. I found what I was looking for. more

After two years of good service, they sent out a guy who burned our yard - burned as in dead spots over most of the front and back yards. They even acknowledged that their guy used an incorrect mixture. Oh well, they keep on billing us for this terrible event while our yard continues to turn brown. They don't respond to questions - they are evasive (I'm trying to be fair) when asked to help us develop a plan of attack to get our yard back to the condition it was in before this ""accident"". Three weeks later they have yet to remove the $46 bill for burning our yard. All we want is for them to acknowledge their mistake and work with us. Unfortunately,, these guys are one of those companies that are agreeable when all is well and refuse to provide decent customer service when they make mistakes. BEWARE!!!!!! Pros: provided good service until their guy made a mistake and burned our yard Cons: refuse to provide decent customer service and not bill for burning our yard more

As apartment manager, I highly recommend Real Green Lawn Care. They do an excellent job on our properties. Their staff will go out of their way to keep us satisfied. Many times they will do extra work which is not in the contract. Jerry is an honest, diligent business man that truly appreciates his clients. He will call to check on my satisfaction with his staff's performance, something that no other service provider had done in the past. I am very pleased with his work performance. more

This company is highly ineffecient- They assure you that there is no contract- they extend the charges over a 12 month span; then when the 12 months is up, they ""renew"" your service when they see fit and draft money out your accout without your approval--- but there is ""no contract"". Their comminication is a joke. Our yard looked ""okay"" but not oustanding, and it only looked its best after we cancelled and they tried to keep us as clients- Very disappointing- the whole experience. more

I heard about Real Green when a co-worker forwarded me their very informative newsletter. I went on the website and inquired about one of their new water conserving services. The next day a nice guy called me to set up my treatment over the phone. A few days later a guy came out to spray the yard with a botanical water saving product that has worked great so far! I?m now thinking of switching all my home services over to Real Green. Pros: Ease of purchase and payment options more