Randy's Electric

Excellent service. Technician was great!! more

Appalling business practices. Theft by swindle came to mind. Power went out on Black Friday. Zach came out and charged $199 "emergency fee" and diagnosed main breaker was arching and sparking. Said that they don't make parts for that 200 amp panel anymore and had to replace the entire thing for... $6000! When I questioned the cost, I was told that I could find someone else if I didn't like the cost but that he wouldn't put a temporary fix in if I did, leaving an arching/sparking breaker in my kid's bedroom through the holiday weekend. I told him I felt backed into a corner, and he (Zach) said, "well, that's what we charge." I told him to do the work (temp reroute to a 40 amp breaker), and he made me sign a $1000 "down payment," and that they'd be back "later in the week, maybe Thursday or Friday" to finish. As I knew I had three days to cancel, I did the following night and demanded an accountable portion of my "down payment" back. I contacted several other electricians who were appalled at the price, and the licensed/bonded contractor I chose replaced the entire thing for $1500 the following Monday (including the permit). He also told me that they DO still make parts for the box, and that I could have just replaced the main breaker, but that because the previous owner had done a shabby job with the wiring, he recommended I replace the entire thing.I waited for a response to my demand letter from Randy's and did not get one. Not even a text back from the tech when I told him I was canceling. I finally called on Tuesday, and they agreed to give me a portion of my "down payment" back (charged $338 for 40 minutes of work and a 40 amp breaker), and then told me that they cared about me. more

Great Job more

I'm a property manager and Randy's electric helped us out in a pinch. Gaylene was very friendly and responsive on the phone and Mike R was professional and easy to work with. He also offered several solutions and recommendations for our specific needs. Will use again. more

fixed light switch problem more

In a previous post I was able to praise Richard and Branden for the great job at my home. Now I am happy to add Julie W. in the office who helped with some extra documentation that I required. It appears that the entire team knows what good customer relations are all about. They make Randy look good! more

Richard and Brandon did a fine job at a fair price. Very professional and also personable. I would use Randy’s again. more

New (4 months old) hot water heater stopped working, as did a light fixture plugged into the same outlet. Diagnosis of faulty connection inside main panel was correct. New circuit breaker installed. Everything works, and it took only about 20 minutes. Randy's accepts credit/debit cards (much more efficient than writing a check), a bit plus for me. Only negative is that the invoice they emailed to me doesn't list individual prices. There's a trip charge, plus a charge for the new circuit breaker, and I assume there's a labor charge, but none of that is listed separately, just $138 for the entire visit. I'd like it to be more itemized. Otherwise, prompt, efficient, friendly, polite, and their explanations were clear and easy to understand. I'll hire them again. more

They were fast and efficient more

With Randy's, we have always had great service and great people come out and take care of our electrical needs. If something needed to be cleaned up after, they did it all. I would say you would not know they were there except for the fact that what you needed fixed is now working. We will continue to use them and recommend them to others. more

On time, professional, instructive. A+++ more

Randy is great. As a problem with parts lengthened the repair process and ,confusing to me,invoice. Otherwise a 5 star rating. more

Very helpful and courteous staff. I was extremely impressed with their professionalism and follow through. Although I only got an estimate at this time, I would not hesitate to use them. more

A GREAT COMPANY WITH GREAT EMPLOYEES. THANK YOU, AGAIN, FOR YOUR SERVICES AND LOOK FORWARD TO USING YOUR COMPANY AGAIN AND AGAIN!! more

We needed an electrician to correct a couple of items before a home sale. Tom L was our electrician. He and his assistant arrived on time and took care of everything in a fast and professional manner. I will for sure use Randy's electric again in the future. more

Mike's great to work with. Professionally done the right way and quality service. I've already scheduled additional work with him. more

Jesse was on time and listened to what I wanted done. He made recommendations that saved me money . He was able to quote the job within 15 minutes of looking it over. My wife and I were comfortable and acceptable the proposal. Both men that showed up were professionals. Thank you more

Wonderful work more

The electrician was on time, courteous, and easy to work with. The price quoted was fair and the electrician kept with a difficult project until it was completed. I would use Randy’s electric again. more

mike from randys electric was outstanding went over and above what was needed to do.he is always welcome to work on my home in andover more