Radiant Plumbing & Air Conditioning

Stay away from this company. The management is only out to make quick money. They charge high prices and the technicians are not allowed the time for good work. I hired Radiant for A/C maintenance and was happy with the routine service. When I had to replace two A/C systems I hired Radiant despite their quote was 50% higher than competitors. I didn't get the excellent work promised as the justification for the high price. The technicians had to replace both systems in one day instead of the explained two days. The ducts were connected in the easiest way, not the proper way. When I didn't accept the work a quality control technician inspected the work and agreed with my complaints. Nothing happened for two month and then Radiant called and insisted that the work was done correctly (Radiant are the experts to decide, not me) and unless I pay the final amount same day the invoice would go to collection. The fact that one system failed after a month due to a badly made wire connection and actually was incorrectly wired didn't make Radiant reconsider their claim for having provided excellent work. more

Dylan stayed late to help try and fix pipes and came back again at 7am the next morning with Mickey Rey Pesina to finish the job. Both showed up on time. Both guys are friendly and hard working ..Thank you both for completing the job ..Excellent workers very satisfied with their service. Thanks Again...D.Barron more

I recently had a slab leak repaired by Radiant Plumbing & Air Conditioning and recommend them highly. Marcel, the technician I worked with, was professional, courteous, patient, thorough, methodical and an obvious expert in his field. It's hard to get excited about any repair but Marcel and Radiant Plumbing made the experience as painless as possible for the following reasons: 1. ALL of my concerns were addressed - including concerns about the impact to the protected oaks on my property (Marcel proactively notified me of the protections) 2. Thorough diagnostics to confirm the problem and location. 3. Multiple repair options were presented with detail on cost, invasive impact, pros/cons, etc.. 4. Marcel described all phases of the process and rationale behind his recommendations. Additionally, he always took the time to answer my many questions...much to my satisfaction. 5. Thorough testing to ensure the problem was resolved after the repair. I wouldn't think twice about calling Reliant Plumbing & Air Conditioning again if ever needed in the future. more

poor guy had to wait while I contacted my husband to discuss the options for fixing my garbage disposal and faucet, but he was so nice about it. kept himself busy while I talked to my husband to make a final decision. Then my two year old was very interested in what he was doing and I was trying to keep her away, but he was very kind and was talking to her while he was working. overall he was professional, patient, and kind. more

I had a great experience with Radiant Plumbing & Air and will definitely call on them again. The serviceman was extremely easy to communicate with and was very conscientious about his work. more

We called Radiant Plumbing & Air Conditioning because we did not have any hot water. As it turned out, our 19 year old water heater had called it quits. JR Hernandez came out on a Saturday and sat down with us to discuss our options. He was very informative about all of the different options, and he helped us choose the water heater that would work best for our home. JR quickly got to work and put the water heater in right then. We are very happy with the service we received from Radiant Plumbing & Air Conditioning and will definitely use them for our future needs. more

I'm not too happy because I feel taken advantage of. Heard my AC buzzing early on a Saturday morning so called Radiant. Was told that because it was "off hours" that a $159 trip fee would be applied. Seemed excessive, but they said someone was in the area and could visit soon and I was working to clear a fallen tree from the storm, so I decided to accept it. The service technician shows up and within a few minutes said the problem is that ants had gotten into the contactor outside and that it would be $350 to replace it. Note at this point that the compressor & contactor is less than 6 months old--it was installed last summer. I didn't have time to deal with anything except the tree at that point, so said fine. After another few minutes, he said he was done and the AC seemed to be working normally. Surprisingly quick service call. Later in the day after I'd finished clearing out the fallen tree I had time to research what was done. My first twinge of dissatisfaction came from finding that the part he installed in a few minutes actually costs $9. I understand markup and the cost of carrying inventory, but 4000% markup on a common part does not seem right. What's more, I also found out that the problem of ants getting into contactors is a very common problem in the southwest, and that there are sealed contactors which prevent this from occurring. These sealed contactors cost $40-50, but it eliminates the problem permanently. From an HVAC maintenance standpoint, it sounds like a great business model to charge customers several hundred dollars for trivial maintenance every few months. However, I'm not going to be one of those customers. I am going to buy one of the ant resistant contactors and install it myself. It's a trivial job for anyone with the slightest of mechanical abilities. And I will not be calling Radiant again. (I did leave a message with Radiant to ask them about this situation, but their serve manager never called back) more

The service went really from the first call to completion of the job. The plumber JR H.arrived in a timely manner. He replaced the water heater and brought everything up to code. He was professional, courteous and very knowledgable. He kept us updated as the job progressed. We will ask for him next time we need a plumber. more

Awesome service , prompt and courteous. JR and Joey took the time to understand what we wanted to accomplish without telling us what we needed . The least expensive , No , but I'm willing to pay more to get prompt courteous service without the car lot pressure. When people stop searching for the cheapest they will find the greatest value . Two 12 year old water heaters replaced today, one in the upstairs attic and one in the garage. House was cleaner after they left than before they arrived!! Thanks to JR and Joey . I may have paid more but we got more more

Selected after reading the other Judy's Book reviews and was not disappointed. Thanks! more

Chad from Radiant was super friendly and professional. Both water heaters were replaced quickly. He came out that morning and had us up and running by the afternoon. He did a great job! more

We had a great experience with Radiant. They sent someone out very quickly and worked really hard to fix the plumbing on our very old house. We would definitely use them again. more

Anytime we've called they've come out the same day or very next morning! Steve is the only one we've worked with and he's been awesome...and funny! :) Thanks Steve for our new faucet, and done in no time! Will definitely use them again! more

Chad was great. Everything was done professionally and quickly. I would recommend. more

I feel Chad did a real professional job. Not only with the actual testing and repair but also explaining what needed to be done, and working with us to accommodate our concerns and the scheduling of the work. more

A pleasant transaction from start to finish. Serge did a professional installation of the heater and was also professional in his conduct. more

We are very pleased with JR and the excellent customer service he provided installing a new water heater in our attic. He is very thorough with his work and his main concerns were making sure his work was done correctly and that we were satisfied when the work was complete. Another person I want to recognize is Sergio who delivered the new water heater and did a great job assisting JR in removing the old one from the attic. Sergio is very customer oriented and was appreciative we called Radiant to do the job. We appreciate his caring attitude and hard work assisting JR. Both of these men are great assets to your company. We are thankful we found Radiant Plumbing. We will use your services again and would recommend your company to other people. more

Service call: Very good experience. Christian was outstanding. Thank you. more

This review is to report unethical practices. I had an apparent water leak on the weekend and had to call out a plumber to locate the leak. It was determined to be in the slab. No work was done at the time and was scheduled for 2 business days out. I asked for an estimate of the repairs. I did not receive an estimate. What I did receive was an paid invoice for over 3,000.00 for work that had not been done. This company charged my credit card $3000.00 for what they called an estimate. The work indicated on the invoice was not accurate to what was done. This bill totalled $900.00/ hour. They damaged a pipe and had to repair their own damage. I gave a cc # to the person over the phone to authorize the 159.00 emergency call I made because it was on the weekend. They took it upon themselves to charge the amount they wanted to my card a day before they even did any work and they did not call me and ask me if they could do that. Again, they had never given me an estimate. The work stated on the bill, again, generated a day before doing any work, ended up not needing to be done. So they charged for work that was not done more

Marcel Lavallee is an outstanding representation of Radiant Plumbing & Air Conditioning. When he came to my house he took off his shoes before coming inside, was kind, intelligent, and considerate. He has vast knowledge of plumbing and was able to convey it to me so that I understood what would fix my problem, educated me on the various options I had, and allowed me to process all information. He is a great asset to the company. Thank you, Marcel! more