I'd been car searching for about a month. I'd been to a few dealers to test drive different vehicles including the Ford Edge, Toyota Venza and finally the Volkswagon Touareg. At the Ford Dealership I went to, surprisingly no one even came out when we were on the lot. At the Toyota Dealership I test drove on a Thursday and went back on Monday after making my deal on the phone to find they had bait and switched me. After such a major disappointment I was ready to be defensive and aggressive when I arrived at Quirk Volkswagen in Braintree. I had spoken to Jason Thompson on the phone earlier in the day and when I arrived I was greeted by Miguel Santana. I then found out that Jason was the Sales Manager and Miguel would be my main point of contact. But Jason was involved every step of the way and remembered me when I returned to have dFence installed in my car. Miguel was funny, courteous, knowledgeable, down to earth, and exceeded my expectations for customer service. His passion for Volkswagen is evident as is his desire to truly help you get the car you want, not the car he wants you to buy. I knew what I could afford and was honest with Miguel and he worked with me, and was honest with me (a rare trait in car salesmen) and I was able to drive home the same night in my beautiful 2008 Touareg with extremely low miles at a price I could afford. I met Matthew Venturini when they were getting my car ready to take home. He informed me about some additional options for protection for my new major purchase and when I explained to him that, while I agreed you can't put a price tag on piece of mind, I was pretty well maxed out on my monthly payment, he worked with me to get some great extras at an affordable price.
I should also mention that the location of this dealership is a good hour plus from where I live, it's too bad because I'd love to have my vehicle serviced here, but it was worth the trip for purchasing it!
I haven't bought a car in quite a while and it's an experience I think most of us dread. However, my experience at Quirk Volkswagen in Braintree was easy, fast, and exceeded my expectations throughout the entire process. I've recommended them to co-workers and friends and I recommend them to anyone reading this as well.
more