Quality Hyundai

I can go anywhere, but I choose to come here!!! more

Service is fast, efficient, honest and very reasonably priced. Everything fixed perfectly first time, every time. Best sales price and financing on the planet. more

Very pleasant and knowledgeable service techs, plus quality service performed at a reasonable price. more

I have been doing business with this dealership for several years now...close to ten years, if not more. Every person on staff, from Joe the owner, to sales, service etc. are wonderful folks. They are always pleasant & accommodating. The vehicles I have purchased and or leased are the best I have ever had. Excellent quality!! Good job to Joe and staff....Lisa Eng :o) more

I've driven from Norwalk to New Haven every 3-4 months to have my Tucsons serviced by Quality Hyundai - and I've been doing this for over 10 years!! Is the service great? - you bet it is - as well as the nicest waiting area and the friendliest staff. Give them 10 stars!! more

I have been dealing with Quality Hyundai since 2001 with my 1st Santa Fe. Their sales staff is always great to deal with. After buying or leasing you have the best service department to take care of all your service needs. Always accommodating. You won't find any better. Thanks for years of easy driving. more

Customer service is excellent more

Wonderful service. On time and comfortable waiting area. more

I've been twice, and the facility is quite beautiful and the people are friendly, but the service is not quality. It's a bunch of little things that add up to a less than satisfactory experience. I recently brought my car in for various "campaigns" plus a regular scheduled service (oil change). When I got home I realized that they hadn't filled up the wiper fluid, despite the fact that the dashboard alert indicated low fluid (it was empty, so they also must not have tested or they would have seen that). Wiper fluid isn't such a big deal by itself, but when a dealer misses something so basic it doesn't inspire confidence that they attended to the other details properly. I've had my car in twice in a year, and neither time has it been washed or vacuumed when it was returned. The woman at the service desk--who is very nice and friendly--said that they were short staffed the last time and encouraged me to bring it back in to be washed. But for busy folks, now is the time. I have a Genesis, which costs as much as my Lexus, and at Lexus a car wash is standard, and they always have the staffing to get it done. Again, a small thing, but if Hyundai wants to compete in this market you need to step up your game. Finally, I can't figure out the policy on loaner cars or transportation. The last time I brought my car in they seemed to think I would sit in the dealership for 6 hours. When I brought up a loaner for the day, they offered a ride from their driver. But he was out on another trip, and when he came back in had to move some cars around, so I ended up waiting 45 minutes for him to show, and then he needed to drop off somebody else before dropping me off. So the whole drop off took over an hour, and I live 10 minutes away. Once again, this isn't the standard of service Hyundai can offer if it wants to compete. more

Noticed low tire pressure on way to work. Technician added air, but advised getting back that day to repair as there was something causing slow leak. Went back and they diagnosed and repaired tire. Always curious and professional. more

Good service for a basic oil change. First oil change on this vehicle. Very clean service area and customer waiting room. Pricing is always important, will see how that works on future visits. more

Laurie P more

Over priced for service more

I have had a good experience every time I have gone to Quality Hyundai from the time I bought my car and any subsequent visit. The staff is respectful and listens to the customer. more

I have had a great customer service experience each time I bring my car in for service. The online appointment feature is key for me since it's a hassle to call and make appointments due to my schedule. The staff is very friendly and take the time to explain any issues you have with your car without pressuring you to make those improvements. The frequent oil change punch tag is also great coming from someone that receives one every couple months due to travel. Overall, if you are looking for a place to go to get your Hyundai serviced, go here. Had a terrible experience at the Milford dealership and will never go back. more

This is the best dealership that I know of. And I tell everyone I talk to how great this dealership is .I recommend everyone to come here to buy a car and service it here also more

Five star more

The staff is always courteous and the work is always performed on time. They always give me a ride back to work and pick me up if needed. more

It's a pleasure to deal with Quality Hyundai New Haven!!!!! more

My experience has always been a positive one. the employees take the time to explain my options and always honor rebates...I find the wait time is reasonable and the waiting room comfortable. Iwill come to this dealership for tires,oil changes...even though they are a little more expensive because I trust them. more