Pump It Up

Worst birthday experience ever, they rushed everyone through everything because it seemed that they had overscheduled partys. When they brought me into the party room they informed me that we would not have time to open presents, and I agreed. Then they rushed to feed the kids, no one was done with the first slice before they rushed us to sing happy birthday. They immediately took the cake, not giving us a few seconds to take pictures and started cutting it in a hurry, they destroyed the cake. They did not cut the cake in correct proportions and were in such a rush that they did not care what the slices came out like, very sloppy!! They made my guest feel very uncomfortable, and that was very embarrassing for us all. They rushed everyone out, and even came in the party room and yelled out ""I need the host family and guest out"" how rude and embarrassing!!!! And on top of everything they charged me $50 for extra time, time that I was not aware of. The party ended at 6:45 and by 7 everyone was making their way out, really $50 for 15 minutes, 15 minutes that we used to gather and clean up is just ridiculous!! Never again, my friend informed me that there is a place at the Parks mall in Arlington that is very similar, and the staff are much more polite and understanding, I will definitely try there next time. more

Definitely the worst Pump It Up I have ever been to. I worked at the Coppell location in the past, and the way we were treated at my friend's party in Arlington was horrid. They claimed that the awful smell in the party room was from a fruit tray which she brought in, but there is no way that a dirty diaper smell would be coming from a fruit tray! When confronted about it, the manager first told us that there was no smell and then started blaming the other items which the mother had brought in. A letter was written to the owner, informing them about the situation and they also responded with """"We had back to back parties all day so that room was constantly in use. The party room smelled fine for the party immediately before the party you attended. After the staff brought in the items and coolers for the party you attended, the room began smelling bad."" The owner was not at the location at the time of the party, so how would they even know this? I will NEVER take my son here again! I'd rather drive an extra 20 minutes to receive EXCELLENT service, than go here and be treated so POORLY! more