I was originally scheduled for a 12pm-2pm appointment. I hadn’t heard from them so just before 2pm I had to call them for an update and was told the appointment was pushed back to 2pm-4pm. I was concerned because it gets dark earlier now and didn’t think it would be safe For them to be working on my roof in the dark. So, just before 4pm, I still had not heard from anyone, I went on their website and spoke to someone via the e-chat option and explained that I still had not heard from anyone and that I would have appreciated a call to let me know if they couldn’t make it that day. They told me someone would arrive in 10 minutes. Just after 4pm, the gentleman arrived. He was friendly and polite and explained the whole process before working. Overall they did a great job and I’m happy with the service. I work for a plumbing company and understand delays occur so I wasn’t too bothered by the late arrival...just would have appreciated some communication from their office so I could have planned my day better instead of being stuck waiting for an additional 2 hours for their arrival. Cost was more than reasonable.
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