Prevent A Litter Veterinary Hospital

PALS is a wonderful, caring, licensed vet hospital to take your pets. When an abanded mother cat disappeared we decided to adopt the kittens. When other pet agencies were unable or unwilling to help I was referred to PALS. I drove over, explained our situation, was lent a trap and scheduled a visit. Because the kittens were feral they needed ""everything"". Testing for feline, rabies, shots, 1 spayed, 1 neutered, treated for ear mites and we had them chipped. The kittens are getting used to being indoor pets and learning to trust and be loved. The PALS people were professional, efficient and licensed. They are animal lovers that want to help pet owners keep or adopt pets by having very reasonable prices. They even included a knitted pet mat in the carrier after their surgery. This is a non profit organization that I would give 10 stars. I have already donated to this wonderful group and we will continue to support them. Thank you to all that work at PALS.\r more

They are so great here! So simple to come get shots done or get pet spayed/neutered. Love them! more

Love, love, love the staff and drs here. They are very clean facility, knowledgable staff and volunteers! more

This hospital provides consistant, compassionate, high quality care for companion animals and their caretakers. The staff is knowledgable and take their time to explain procedures and services. Exceptional care for a very reasonable cost! more

I was referred to them by a co-worker. We rescued a kitten and wanted to have him fixed and have him checked out completely. I was so impressed from the time I walked in the door. Everyone was so nice, and so professional. I got a good feeling from the start. They called me with update, and listened to my concerns, I would recommend them to anyone. Thank you P.A.L. for all you do !! \r \r more

I left a very detailed message about a neuter for a rescued dog and heard back 5 days later...I JUST missed the phone ringing and then called back IMMEDIATELY once I listened to the message asking for details I had ALREADY left in my initial message. \r I was then hung up on FOUR times...hard to leave a message when you are continually being hung up on! I even heard the girl the last time it happened, in the background, say ""I did it AGAIN"" as she hung the phone up...meaning picking up the phone instead of letting the machine pick it up, I have to assume. \r I have used P.A.L. DOZENS of times, but they are putting themselves in last place when we now have R.A.L. and the SPCA .\r They do have exceptional care, and I realize the decision to not have a receptionist is money driven... but in a time when money is tight and people are still wiling to rescue and spend their own hard-earned $$ on animals other than their own, PAL needs to understand service is an issue too. more

I used to refer people to them all the time ( a long time ago as an area ACO)\r I found the staff to be great people.Although I do not recall their names, I would like to THANK THEM for preventing a min. of 1,000,000 + of needless deaths with their work, long before anyone else joined in. The people that make PAL work are true heros !\r \r ""Spay Now or pay later \r the interest is killing them!"" more

This is a wonderful service to getting you animals sterilized.. I would not be able to have a home full of rescued pets if not for PAL. I agree with the other posters.. The girls in the office and on the phone have always been beyond helpful.. and friendly. They were always knowledgeable in all questions I asked. I esp like that they treat each pet as if it was their own. Thank you PAL for providing a much needed service at a reasonable price.. You are all awesome!! Pros: Affordable Cons: NONE more

As a former veterinary assistant, I was particularly interested in how Prevent A Litter was able to manage so many surgeries in a single day. Well, after conversing with two excellent surgical assistants as well as the veterinary surgeon, my mind was put at ease. Because surgery is all they do, they have the systems and procedures down to a science. Each cat/dog/rabbit is monitored by an assistant and the surgeon during every moment that it is under anesthesia. And, since they are not a full-service practice, they are not distracted with being called upon to take xrays, fill prescriptions for ear infections, respond to a drop-in nail trim, and the zillion other things that most veterinary assistants have to worry about. These people have a singular goal, which is getting pets (as well as WILD cats and dogs!) spayed and neutered safely! Even the aftercare is second to none. They have a 24 hour emergency phone number that connects the patients' owners directly to one of the clinic's managerial staff--in the rare circumstance of a complication.\r \r I also know, from personal experience, that the staff at PAL is far from rude. If a client believes he or she received a less-that-warm reception I can only assume that the client misinterpretted something that was said. The hospital wouldn't have a jam-packed schedule every day for 7 years unless a bunch of people found the service to be top notch! Pros: Great cause, great service, low cost! Cons: N/A more

I have brought two cats, two dogs, and three rodents to this clinic over the years for various maintenance visits and emergency visits. They not only are extremely reasonable in their pricing (refusing to jack up costs unreasonably like most clinics), but they do their best to help each animal to their best capability. They recommended neutering my rodents as a cancer prevention measure and made special arrangements to do these surgeries (not having done such small animals before). Each surgery was a complete success. They also make every effort to be as humane as possible in the event that an animal needs euthanasia. If they encounter something new (as with treating rodents), they take the time to research the best approach, rather than turning you away. I think the employees at P.A.L. go above and beyond their duties on a daily basis. Especially when it goes to helping the ferile animals in the city of Richmond. Pros: Low cost, convenience, caring, and honest treatment. more

The person that posted regarding the incompetent staff at Prevent A Litter is clearly the exception. S/he could not be more inaccurate, and although it is not fair to make assumptions I would be inclined to think what she recalled as a bad experience at P.A.L would most likely have to do with her/him.\r P.A.L. has been providing spay neuter services with the utmost professionalism and competency for years! They have helped me personally; my family, friends and neighbors, and we all continue to rave about them. They are quite obviously a specialized practice, having perfected the spay and neuter procedures, with little to no recovery time for all of the furry babies I have brought to them. The staff has always been well informed and pleasant, even going out of their way to answer my many questions, call me the moment that ""Midnight's"" surgery was complete and even accommodating an early pick-up time so that I could make it to work. I have even spoken personally to the veterinarian in regards to a wound on a stray cat that I found. He spent several minutes explaining the situation and was kind and professional. I find it hard to believe that anyone could have a bad experience there...I, as are so many people I know, am so grateful for their services. They make an invaluable contribution to the animals. Keep up the stellar work P.A.L. !!!! Pros: Everything! They are amazing! Cons: Absolutely none. more

I completely support the mission of Prevent a Litter that focuses on preventing overpopulation of animals. I have also heard great things about the surgeon from my regular vet. DO YOUR RESEARCH before going here, so that you know what your dog needs. I found the staff very incompetent. When asking questions about my dog's health, I was never given a straight answer. I was basically ""steam-rolled"" and ignored the entire time I was there. I would speak with one person one day and be told contradicting statements from other employees. My dog was giving vaccinations at an inappropriate time and I was told it was my problem and was not reimbursed. When calling, several staff members were VERY rude with me and I was told, and I quote, ""You need to do your research, because your Vet doesn't know what he's talking about."" I would rather pay the difference, and go to a vet than deal with inconsiderate, sarcastic, and rude staff. The ONLY pros for this place are the cheap prices. However, I think you get what you pay for, and maybe less. Pros: cheap Cons: bad service, rude staff, incompetent practice more