Prestige Travel & Cruises

If you are looking for a travel agent who is knowledgable in cruises, DO NOT GO HERE. I have been cruising for 25 years and always used Prestige Travel, but this last cruise booked, the travel agent (at the South Point Hotel Location) did not know anything about cruises. From the time I booked and told her what category and location I wanted (she downgraded me). When picking up my travel documents, she had to read everything verbatim and there was missing documentation (i.e. hotel and transfers). When I questioned her, she called the cruise lines and while on hold pulled up my account and found what was needed/missing. Her response....""I Deal with so many cruise lines, I do not know what is needed/required for each cruise"". Bull.....there are only a handfull of cruise lines with many cruise ships for each of them, but the terms and documentation does not changed. The next day I called and spoke to the supervisor of the branch I went to and explained to her everything that had happened from time of booking (over 9 months ago) and which was fully paid for at time of booking to obtaining our final documents. The supervisor was nice and was able to upgrade my cabin and location and made sure I had everything needed for the cruise. Then this week, I had a couple of last minute questions and when I called the supervisor assisted me the best she could, but I had to wait for the original travel agent to get back to me. Well she did with half of the questions answered and when I e-mailed her again regarding the last question as she only gave me a partial, I never received an answer. I had to call the cruise line direct where I was able to get the answer. NOTE: If you call the cruise line direct and do not book it through them, you MUST go through the travel agent for assistance. SO BEWARE of who you use. Make sure that he/she knows what she is doing. more

Prestige Travel Agent school in Las Vegas has many better business bureau complaints against them. Don't go to this travel agent school. I attended there and the instructor named ""Will"" refused to give us copies of our homework. He said he was trying to ""save money"". MY GOD!! WE SPENT $2,000.00 FOR THE COURSE, THE LEAST HE COULD HAVE DONE WAS GIVE US COPIES OF THE HOMEWORK. THE SCHOOL IS CHEAP. THE OWNER KATHY FALKENSAMMER IS A CHEAP MISERABLE OLD LADY MISER!! more

I have wanted to write a review about the travel school for some time now and finally had a chance to get around to doing this. I felt that the instructor was very interesting and full of knowledge about every aspect of travel from computer programs to the history of it. Not only was the instructor very helpful, the staff of Prestige Travel made me feel very comfortable and welcome when I had questions about the program. I feel bad that the previous review was so negative since I personally had a positive experience. I guess it is like everything in life, you get back what you put into it. Some of the teachers that teach our children in school are also in their twenties and I don't feel age should discriminate them. I would highly recommend this school to anyone that is interested in becoming a Travel Agent. more

Don't waste your money on this school. The instructor is a 22 year old boy who has never been a travel agent. His name is ""Will"". He knows nothing about being a travel agent or about life. He is a child. He reads out of the book and then tells you what he read. You can buy the SAME book and read it yourself at home. There is no need to spend $2,000.00 to have some 22 year old kid read you a travel agent book .\r \r The book they learn from is ""travel career development"" and the ISBN is 0931202728 \r \r Buy the book and read it yourself. Save your money.\r \r You were warned. Cons: EVERYTHING BAD. NOTHING GOOD ABOUT THIS COURSE. more