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Businiess name:
Prestige Travel & Cruises
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Review by:
citysearch c.
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Review content:
If you are looking for a travel agent who is knowledgable in cruises, DO NOT GO HERE. I have been cruising for 25 years and always used Prestige Travel, but this last cruise booked, the travel agent (at the South Point Hotel Location) did not know anything about cruises. From the time I booked and told her what category and location I wanted (she downgraded me). When picking up my travel documents, she had to read everything verbatim and there was missing documentation (i.e. hotel and transfers). When I questioned her, she called the cruise lines and while on hold pulled up my account and found what was needed/missing. Her response....""I Deal with so many cruise lines, I do not know what is needed/required for each cruise"". Bull.....there are only a handfull of cruise lines with many cruise ships for each of them, but the terms and documentation does not changed. The next day I called and spoke to the supervisor of the branch I went to and explained to her everything that had happened from time of booking (over 9 months ago) and which was fully paid for at time of booking to obtaining our final documents. The supervisor was nice and was able to upgrade my cabin and location and made sure I had everything needed for the cruise. Then this week, I had a couple of last minute questions and when I called the supervisor assisted me the best she could, but I had to wait for the original travel agent to get back to me. Well she did with half of the questions answered and when I e-mailed her again regarding the last question as she only gave me a partial, I never received an answer. I had to call the cruise line direct where I was able to get the answer. NOTE: If you call the cruise line direct and do not book it through them, you MUST go through the travel agent for assistance. SO BEWARE of who you use. Make sure that he/she knows what she is doing.
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