Premier Vetcare

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13197 Old Nashville Hwy
Smyrna, TN 37167

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(615) 459-0802
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Premier Vetcare - Smyrna, TN
Reviews
( 19 )
( 4 )
( 0 )
( 2 )
( 1 )

Best

I love premier Vetcare! They are the best. We love Dr Jones! She has alwasy made our visit easy to understand and in depth treatment for any of my fur babies! Started taking Lola ...

Worst

My husband and I have been taking our cats to Dr. Hatcher since 2005. We recently moved to Nashville but loved Dr. Hatcher so much that we were willing to drive Smyrna. Unfortun...

Editorial review from Citysearch 8/25/2014

I was on time for my appointment, waited in the front room for 1 HOUR before being taken to the small back room..once there I waited for another HOUR - TWO HOURS total and never saw anyone and had no explanation. I understand there are emergencies... but this was unacceptable. I feel I wasted my entire morning at this place..finally after being beyond frustrated trying to wrestle my insanely nervous dog.. I gave up and walked out. I will never be back here.. total unconcern for anyone's time or else would've at least let me know something. \r Don't bother unless you have an entire day to waste. more

Editorial review from Citysearch 5/12/2014

I have been to many Vet care locations including NY and by far Premier vet care is the best.\r They are concened about your pets and are loving and understanding of your pets needs.. I should no, I have four dogs, each of them with there own identity and personallty,and Premier vet care knows each and every one of them and their needs.\r \r I would never go anywhere else with my beloved animals.\r \r B. Rocco\r more

Editorial review from Citysearch 6/6/2013

Customer Satisfaction Survey\r Linda S.\r How can we improve or what are we doing well.\r Everything was great.\r How can we improve or what are we doing well.\r Everyone was super great.\r How can we improve or what are we doing well.\r Very well trained staff. Great place to come to.\r How can we improve or what are we doing well.\r I really don't know how to improve on excellence.\r \r Customer Satisfaction Survey\r Leanne W \r \r How can we improve or what are we doing well.\r Everyone is always so helpful whether it be in person or on the phone. \r \r How can we improve or what are we doing well.\r I love Dr. Hatcher! He is so compassionate in his care of animals!\r more

Very disappointed 6/6/2013

UPDATE 6/6/13....So, after spending 10 minutes on hold I was told the manager feels uncomfortable with me bringing my dog in due to the fact that I wrote a negative review about them over a year ago on this site. Obviously, they are unable to take constructive criticism. I stand firm about my previous comments, I would not have said them if they weren't true and find it almost unbelievable that they would not see her because of this. DO NOT BRING YOUR PETS HERE IF YOU WANT THEM SEEN BY PEOPLE WHO ACTUALLY CARE ABOUT ANIMALS.\r VERY rude staff. I've been to the new location 3 times now and have yet had anyone acknowledge me to check me in. The new location is beautiful but seems to make my dog very nervous. I have noticed it is very loud in there so maybe that is the problem. I already miss the old location and don't think we'll be going back. Please take note that most of the positive reviews will be when they were still at their old location. Sorry Dr Hatcher, I guess bigger isn't always better=< more

Not Worth It . . . 12/14/2012

I went to Premier for several years. The only positive is that it is one of the cheaper vets in the area and that was initially important to me because I volunteer for animal rescues and am frequently at the vet's office. In the past few years, I've spent a lot of money at this vet. The practice was MUCH better before it expanded to the new location, now, it's more like a zoo. It's busy, loud, and unorganized. I've never waited less than an hour to see a doctor when I had a scheduled appointment. At one point, I had waited an hour and fifteen minutes to be seen while Dr. Honey showed off his bow & arrow to the other staff members in the back. It was extremely disheartening to know that my time and my pet's care wasn't valued. Also, their front office staff have no prior experience and aren't trained well to do their job. If you call, you're placed on hold forever. You practically have to do cartwheels right in front of the staff (especially Brittany) to even get them to ackno more

wouldnt trust my fur babies anywhere else!!! 12/11/2012

I love premier Vetcare! They are the best. We love Dr Jones! She has alwasy made our visit easy to understand and in depth treatment for any of my fur babies! Started taking Lola when I was VERY UNHAPPY with Banfield at Petsmart in Smyrna..NEVER WOULD SEND ANYONE THERE. I started out with Lola and now have my 2 rescues, Leo and Lilly! Dr Jones is great, when it was just Lola, she would bring her dog Danni in to play with Lola. Lola has Patellar Luxation..her knee pops out, so we see Dr jones Thursday this week for follow up. My dogs have all shots, dental work and FREE NAIL trimmings with premier vetcare, I wouldnt trust them to just anyone! they love each and every animal as their human parent does! LOVE THEM! more

Clean and friendly 12/11/2012

I have a 17yr old cat named Baby who had some skin irritations - took him to Premier on same day that i called - they told me they stayed open until 8pm to accommodate those who are only able to bring their pets in after work. The facility was the cleanest i have ever seen a vet's office - the staff was incredibly nice and friendly - overall the experience was the best that Baby or I have ever received. We will be back and I have told all of my pet loving friends! more

Exceeds Expectations 12/11/2012

I recently brought my sick cat to Premier Vet. Dr. Young was wonderful. She explained everything to me clearly, kept me informed on how she was doing and even came in on a Saturday, that they were closed, to check on my cat. Thankfully she was better and I was able to come pick her up that morning and take her home. They truly do care about you and your pet!! more

Editorial review from Citysearch 9/12/2012

Well, I am sitting on hold with this office right now. So far it has been 8 mins since they answered and put me on hold. NEED TO HIRE MORE STAFF if you are that busy! My past 3 visits with them have included an ""air-headed"" staff, at best and even some very rude and condescending staff. I agree with earlier posts that when they were at their old location, things were MUCH better, the staff was nicer, and the general feeling I got was that were really passionate about caring for and saving the lives of the animals they treated. Now the feeling I get is that they are very passionate about paying for the new building they are in. Their prices have always been amazing...but now I am starting to feel like ""you get what you pay for"" and would rather pay more and not leave in a foul mood every time. \r \r Can anyone recommend a new vet near Smyrna that is reasonably priced and TRUE animal care givers? more

Pleased Overall 3/8/2012

mixed review here - i love dr. jones...she's kind, sweet and gentle. i really prefer to see her exclusively. she wont waste your time or money. my pet-peeve about this place is the NOISE...its unreal. the new location has very bad acoustics so if you have a very nervous or anxious pet the wait time can be miserable... doors slamming, people talking, yelps of pain, barking... you hear everything multiplied by TEN. more

Awesome place! 3/12/2011

I have been taking my pets to Premier Vetcare since they first opened (Dr. Hatcher's wife use to be the only office staff & would bring their small kids to the office.) :) We have been through lots of critters-- birds, rats, cats & a dog. Dr. Hatcher treated all of them! This is a wonderful place to take your furry & feathered friends! They care about your pets & that is reflected in the prices they charge. Most vet offices only care about the almighty dollar & how fast they can push you out the door...NOT Premier! A+++++++ more

Best Vet in Smyrna Tn REALLY! 8/24/2010

Can't say enough good things about Premier and their staff. They are very reasonably priced, and work with you to benefit the health of your pet. The terrible experience I had with Southern Vet of Smyrna in July 09 was fixed immediately, and all visits since to Premier Vet have been great since. Premier saved me 444 dollars over a teeth cleaning and stye removal on my old dog. 597 dollars at Southern Vet for the same exact job Premier charged me 153. And my old dogs teeth still look great a year later. My wife and I, and our dog love Premier Vet in Smyrna, and their staff and doctors, whom apparently have a concious and love for animals over that of money. jeffntn more

The Best!! 2/27/2010

Weve been to a lot a Vet's, But none that stand up to the care and respect for our babies and us. we recamend them to everyone with babie needs (pet). Plus thay are not an over priced. more

Excellent Veterinary Practice 2/12/2010

My girlfriend and I recently moved to Tennessee. She lives in Nashville and I live in Smyrna. Our 1st dog needed a companion because we both moved to Tennessee for jobs. Moving to a bigger city = traffic and longer times to get home. While we were used to getting home within 15 minutes after 5 PM, it ended up our commutes ended up 30 minutes or more.\r \r We got our 2nd dog last fall and needed to find a vet for him. My girlfriend put me in charge of finding a new vet. I searched far & wide and finally chose Premier Vetcare not only based on other reviews, but Dr. Jones was very polite and informative. On top of that, they don't charge you insane amounts for routine checkups like other veterinary practices do. They are actually affordable!\r \r My only complaint is that they close right at 5:30 PM. Although I live in Smyrna, I work in Murfreesboro. It takes me about 20 minutes to get home and that's not ample time to retrieve our pets and then take it to the vet. Pros: Great Vets Cons: Hours more

The very BEST! 2/6/2010

What is unique and exceptional about this clinic is that all the members in this facility care just as much as you do about your animal!! Dr. Hatcher and his staff, are steadfast!! When my Maltese was giving birth on a Sunday- he was not only more than willing to answer my call, but, was able to give me good advice. \r Thank's to him, my Maltese (who we feared would have to have a c-section- she is 6 pounds) gave birth to 4 healthy puppies. Premier Vetcare, is passionate and tirelessly committed to taking care of animals, here your animal will be treated like royality!! Dr. Hatcher is eduring and takes the time to answer all my questions clearly explains everything. I never once left this clinic without learning/knowing more than I did when I came in. Every single co-worker has been nothing less than stellar!! more

No other like him....... 10/6/2009

Dr Hatcher and his staff are the VERY best around. Dr Hatcher takes his time and is very honest. He saved my little American Eskimo.... my girl's life. I would recommend (and always do) him to anyone. I have been to some many other vets and would drive MILES to get to Dr Hatcher. Everyone in this office is so caring and just great to work with. I just love them!!! Thanks Dr Hatcher and the rest of your crew for doing such EXCELLENT work!!! You are the best!!! more

Thank you Premier vetcare 8/6/2009

I was sent there last week By my regular vet and unfortunately I lost my very best friend that day but the staff was very nice and I even recieved a sympathy card the next week more

Premier Vetcare is GREAT!!!!!!! 6/22/2009

I have recently moved to Murfreesboro, and was told about Premier Vet care. I was very happy with the decision. Dr. Mike, is very business like and tells you just how it is, which i find wonderful. Their is no ifs or buts. I found out things about my five dogs, which my other vet that i have taken them for twelve years, did not see. My hat off to Dr. Mike, and his staff. The free nail trimming is worth its weight in gold.As it use to cost me 12.00 a dog. more

Very disappointed 4/27/2009

My husband and I have been taking our cats to Dr. Hatcher since 2005. We recently moved to Nashville but loved Dr. Hatcher so much that we were willing to drive Smyrna. Unfortunately, we both work and his Vet office is only open on the 1st and 3rd Saturday of every month by appointment When I called to make an appointment and explained our situation and how we loved Dr. Hatcher I was met with...""we have no openings...sorry, can't make exceptions"" I understand this but I was willing to come in ANYTIME. She then spouted off....""well we are open at 7:30 until 5:30"" That's great but again WE WORK IN NASHVILLE! Dr. Hatcher is great but his office is not flexible and his staff is rude! I guess we will have to find a Vet in Nashville...really a disappointment. Pros: Dr. Hatcher is great! Cons: Rude staff, not flexible in the least!!!!! more

Great vet...wouldn't go anywhere else 1/8/2009

I started going to Premier when I adopted Riley from a Rutherford Co shelter who required her to be spayed in a Rutherford Co clinic. I chose Premier because it was the closest location to my home. I made a great choice. I've used other vets before, and none of them compare to Dr. Hatcher and his staff. I now have 3 dogs, and they all go to Premier. They are very reasonably priced. I never feel rushed when I go in. They always find a way to fit me in if one of my pets needs attention. The staff is very knowledgeable. If we're going in for something small, I have no problem having the VMT do the procedure, because they all are very well trained. Dr. Hatcher and his team take the time to answer all questions and explain exactly what is going on with your pet so that you are completely comfortable when you go home. They will also work with you if you are financially strapped. My pets and I love this clinic!! I recommend them to everyone I know. more
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Owner Message
  • Care Credit accepted. Saturday's available by appointment only. Dr. Mike Hatcher, DVM, Dr. Jackie Jones, DVM, Dr. Laci Catron-Lowe, DVM, Dr. Matt Honey, DVM, Dr. Caroline Young, DVM. Pediatric,Adult,Puppy,and Senior Wellness,Arthritis Treatments,Allergies,Dental Care,General and Orthopedic Surgery,Spay and Neuter Services,General Medicine,General Check ups and exams,Vaccinations

Additional information
  • Hours: Mon-Fri 7:30am-8pm ; Sat Closed ; Sun Closed
  • Payments: Master Card, Visa
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