Plumbline Services

Joe Delong is an excellent asset to your company, I hope you keep him employed with you for a long long time. What I most appreciated about his is his ability to really trouble shoot a problem thoroughly. Rather than just be lazy and put a band-aid on a serious problem, he really gets in there and identifies the real cause of a problem, not all have this kind of integrity. He took our job very seriously and did whatever was necessary to fix the problem, not to mention, everytime he comes to our home, he has a smile on his face, he is polite, professional, but down to earth, he explains things so that we understand what is being done, because we don't know anything about heating and cooling systems or humidifiers, clean air affects, but he took the time to explain how it all works and tips on cleaning the clean affects. He is just wonderful, and I will always ask for him by name to service our needs if that is ok with management. He is awesome! more

Joe was professional and considerate. I have a no shoe policy for my home and have been have been met with major attitude by previous workers. No only did was he understandable but brought his own shoe covers with a mat outside my door in which to remove and replace the covers before whenever he needed to go to his truck. I've had numerous workers that when they think I'm not watching either walk outside with their shoe covers then come back inside my home and that defeats the whole purpose of wearing shoe covers or removing your shoes. Joe went out of his way to get permission to enter and exist my home as needed, took the time to explain step by step what he was doing and answer my questions so that I can have a full understanding. My only concern is what another customer posted about being charged $1,000 for an item that only costs Plumbline $100.00. Don't like the potential for being taken advantage of. more

Joe was very efficient and courteous. Would recommend highly. more

Lee was very professional and friendly. I would recommend him highly for any service you might have. I would use Plumbline again for my plumbing needs. Thanks for a job well done. more

I just finished having my circuit board replaced on my furnace through Plumbline Services. They were very prompt, courteous, and were able to perform the repairs as required. I would use them again especially in near 100 degree heat. Mike_lone Tree more

Rip Off! Our A/C unit broke down when we turned it on for the season. Seeing as I have no experience with A/C units I decided to call plumbline to take a look at it. With no experience and a lack of research I accepted the 1000.00 quote to replace the Condenser fan and the capacitor. After the technician came out, who I had NO problems with, he repaired the A/C in about an hour. After he had left I noticed that he left the price sheet for what he had paid for the parts. To my amazement the total cost for the parts were a little over $100.00! Now I'm no genius but even with a 100% mark-up of the parts the charged us $800.00 for labor - for 1 hour worth of work. Needless to say I was shocked and upset that I had been taken advantage of. I made a call to the dispatcher and said a manager would call me back to discuss the issue. As of yet I have yet to hear back. In conclusion- please stay away from this company. The gouge their customers without blinking an eye and take the money and run. I will never endorse this company or use it again. more

Very pleased with work done to repair pin hole leak in basement pipe. Efficient and professional. I will use them again. more

I called the Plumbline Services after the service was done and requested a copy of their published rates to diagnose central heating problem and they refused to mail it to me. more

We had a plumbing emergency last evening that required immediate help and called Plumbline specifically because they advertised themselves as a 24 hour service. They promised to come in between 9 and 11 PM. After making us wait for 2 hours, they called us AFTER 9:00 PM to tell us that they would not be able to come in. By then it was dark and no one else was willing to come. It was midnight by the time we could get someone to come over and 2:00 AM before we could go to bed. I would not recommend Plumbline to anyone. They should not advertise themselves as a 24 hour plumbing service if they do not have the manpower to support that. Pros: None Cons: Bad communication more