Platinum Wrench

Replaced the alternator on my car twice because they said it made noise. Took it to alternator repair specialist who said there was nothing wrong with it. Platinum would not stand behind their work. They suggested it must have somehow cured itself, and the noise was a different noise caused by a belt. I'm out about $900. Also, they left the interior spotted with dirt and grease. I have 3 other cars they'll never see again either. I wouldn't let them work on a skateboard, if I had one.WJR more

If I could leave a HALF STAR I would... After having a new air conditioning unit installed in my car, I took my car to Platinum Wrench to have the system finished up and re-charged. I paid $160.00 for this to be done. The new unit burnt out after only a couple weeks. I returned the parts to the auto store where purchased as it was under warranty and had another new unit installed, thinking the 1st one was faulty. I went back to Platinum Wrench to have them finish up and re-charge the 2nd unit as I have been going to them for years. Once again I paid $160.00 for the service. Once again the 2nd new system only worked for a couple weeks and burnt up!! At this point I decided to get a second opinion so I took it to another auto repair shop. This mechanic asked me if Platinum Wrench flushed the system, and stated that they should have advised me that all new systems need to be flushed when replacing. Platinum Wrench never advise me that it needed to be done or offered to do it. I asked Platinum Wrench to install another new unit that I provide, flush it and recharge the system free of charge this time as they have caused me considerable time and expense to replace 2 units already. They refuse to stand behind their work and told me no.They stated that I did not ask for a system flush. I am NOT a mechanic so there is no way for me to know that the system needed flushed. Isn't this why mechanics get paid the big bucks?? Never in my life have I had to tell a mechanic how to do their job or what needs to be done. So after $320.00 in charges I have to pay another company to install another unit and flush and recharge the system. After years of business with Platinum Wrench servicing my personal car as well as ALL of our company’s vehicles they have now lost thousands and thousands of dollars in revenue. I advise everyone to take your business to a company that stands behind their work and avoid this business completely! more

First and foremost, there is huge communication problem. Let me statrt by saying I work for a huge company that uses their services for our large fleet. There has yet to be a time we do not return due to a problem that has not neen fixed the first time around. Because I'm an employee, im unsure if they charge the second time.Back to the communication issue... NOONE leaves notes for the next person explaining what has to be done! They use the lowest quality parts possible to give the customer a better price, thus returning later on to have it replaced again. I would recommend if you do go this company,do yourself a solid..... request a quality part! more