Planet Mitsubishi

planet Mitsubishi claims that they will only sell their cars to you with their certification plan, whenever you ask about the price , or want to buy one of their cars. planet Mitsubishi certification (CPO)service program plan is an unpromising guarantee, with no intentions to honor the certification that you purchase with the car.They use it to raise the price on their used cars and sneaky tactics to cheat the customers out of as much as they can get, with out doing anything for their customers. more

Planet Mitsubishi is avoiding the issue to why they charged me $13,300 for an 2011 chevy aveo that should have been priced from 6,000 to 7,000 according to the kelly blue-book value for a car with no warranty's. I understand that the power-train comes ( free) with the car as a manufacture warranty from the company that made the car.Planet Mitsubishi transferred the manufacture warranty to another road assistance company , with out informing me of this fact. Planet Mitsubishi charged me a total of 13,300.00 for a fully warranty covered certified cpo pre- owned 2011 Chevy Aveo , with 40000 mileage. According to the state and laws of N.C.When I signed the loan contract, they stated that the car had been inspected by them and was in good condition. After signing the contract I got the keys and when I got home I saw a as is on the floor in the car. I mention this to salesperson george and he said not to worry that I was covered w/a warranty in case the car needed any repairs bring it to the shop. I send some files that states that the car history was good, so why didn't planet Mitsubishi inspect and certify the car at their dealership as a car in good condition with no repair problems at the time of sale. If planet Mitsubishi believed , or known that their was pre- existing repairs needed for the car to pass certifications ( CPO ) , If Planet Mitsubishi had came to their own conclusion that the repairs on the car was too costly or too much damage on the car to pass their certification or standards to maintain the car at their dealership. What do I need a car that might have even more hidden damages to repair that planet Mitsubishi refuses to take ownership, maintain, support, or repair themselves. I payed Planet Mitsubishi more for the car to have a peace of mind, knowing that I was covered in case the car needed minor repairs, or maintenance to stay on the road. I see that Planet Mitsubishi do not care to keep a good relationship or trust with their buyers by maintaining , supporting,or taking ownership with the cars that they sell, to make the buyers come back and want to do business with them again. more

Nothing has changed in the last 9 months. I told Asia and Jessica, who I had first contact with, that I was interested in the buy here pay here vehicles. I was told I would be meeting with Gus, which was a lie. The sales rep knew what I was looking for but instead he got his fast talking sales manager who tried to force me into a new vehicle. After once again telling them what I needed and wanted in a vehicle I was given the cold shoulder and told that they no longer had a buy here, pay here section (although the website is still active and the building advertises that they do). They finally put me in a vehicle that was very very small, I told them I would let them know in the morning whether I would come back to purchase the car.\r \r The sales manager then came back and tried to fast talk me into signing the paperwork and taking the car to see if I like it. When I wouldn't do it he offered to take my down payment and give me the car with no paperwork done. There was no way I was going to hand over my money to those people. \r \r I would not recommend this dealership to anyone. Very poor customer service and their only concern is getting you into a car. more

This place is a disgrace and sham! Do not do business here as they are more interested in wasting people's time and running gimmicks than providing adequate customer service and support!\r I will be following up with the BBB, Citysearch, Carolina Business and all social networks in which I have a combined following of over 5000 folks in the greater area. Wasting folks time and their time investment isn't something to be taken lightly. Speak to Eve (receptionist) for the details on that as Gus will be busy. more

purchased a 2011 Porsche from them and they did a great job, I was treated much better here from a Suzuki dealer than I was at the Porsche dealer, will def buy again from them more

All I have to say is I hope you do not have any problems out of what ever you purchase from them, they never return your calls. That is from the service dept. to F&I dept. I would warn everyone not to even look at a used car that these people have on the lot. They lead to you think one thing and do another. \r I will never tell anyone to go see them for anything.\r Go any where but here!!!!\r more

LOVE LOVE LOVE THIS DEALERSHIP!!!! Nothing but good things to say about everyone who works here. Made car buying for someone with ""less than perfect"" credit a breeze. Rod took the time to not only test drive the vehicle but explain every feature including their fantastic powertrain transferable warranty(7yrs or 100k miles). I will definitely buy a car from Mr.Felfel and his staff whenever I am in the market. I bought a brand new Kizashi and I love it!!! Thanks Planet Suzuki, you are the best in the planet>>>> more

Well, what can I say? Planet Suzuki has impressed me once again. I just traded in my Forenza and bought a 2011 Kizashi and absolutely love it. The car is great and they really helped me to get my payments ""affordable"" for me. Helmi Felfel and his staff really make the car buying process a lot of fun (not what you would typically expect at other dealerships). Everyone is so laid back and super nice!!!! And I have already told all of my friends and family to only deal with them when purchasing a new OR used car. My sister and mother went in a few weeks after me, and BOTH purchased cars and said they had the exact same experience. For the all the ones with negative reviews, it really blows my mind...BC everyone there was nothing BUT helpful and very proffessional. Are you sure you were at Planet Suzuki on North Tryon?? \r \r You will be sorry if you go anywhere else but here, I PROMISE. Thank you all!!!! \r Jon King more

In the many cars I have purchased in the past from numeorus dealerships from around the Charlotte area, I have to say this one has been the BEST!!! The people there are so courteous, so friendly, and very proffessional. I was a little nervous going in, bc I have had some credit challenges come up in the past couple of years so I just knew that I would be turned down...BUT that was not the case! To my surprise, I was able to get into a brand new (not used like I had expected) at a reasonable interest rate. The financing dept and sales managers did everything they could to help me, and it paid off. I can not express my appreciation to everyone there especially Larry, Jamin, James, and Helmi!!! These guys really know what they are doing and know how to run a business. I will never buy another vehicle from another dealership, ever!!! AGAIN, THANK YOU. more

I have to say that I do not know where the reviews saying the bad stuff about Planet Suzuki came from. I went there and found a festive, upbeat place that had people that made me feel welcome. They had really remade the whole car buying experience. It was actually a pleasure to shop there. I recommend Planet Suzuki to all of my friends. Plus, they are so thankful that you are a customer that they will give you a check for every person that I send to them, that buys a car from them. Try them out, you'll be glad you did, as will your wallet... more

I did not have a great experiance there. first i was told that i was approved, then i was told i needed a co-signer. then i was told that because the co-signers credit was so good they where trying to get a better interest rate. what i found out through a friend of mine that is a loan officer, is that they just threw the application out and hoped that someone would buy the deal. no real contact with a bank at all just random. this then dropped my co-signers score from 825 to 816. they really need to tell customers the truth. you either can do a deal or you can`t. it is just as simple as that. stop playing games with people and causing their scores to drop. not a good way to do business. i really cannot recommend them to anyone because of my experiance. granted my credit is not the best, it is not the worst either. more

I recently purchased a pre-owned 2009 Pontiac G6 from Planet Suzuki on North Tryon, and I have to say it was the most enjoyable car buying experience I've had. My credit isn't the best, and I've been embarrassed by car dealerships in the past, but not at Planet Suzuki. I'm seen as a person, not a waste of time. From now on, I'm buying ALL my cars from Planet Suzuki. more

This dealership is in a great central location so its easy to get to! My first contact was over the phone.. People I spoke with were very pleasant and helpful to the extreme. I went in with an appointment but one isnt neccesary.. My salesperson was the best i have ever dealt with in my years of car buying experience! The atmosphere was fun yet professional.. i even got a cookie! haha.. I am in love with my new car! We looked at several and our salesperson was very informative about each vehicle.. I had great credit challenges to overcome but they made it so easy for me! i got a payment i can afford and a new reliable car to feel safe in! These people that had a bad experience..well... i just dont see how.. some people are just un-pleaseable! I highly recommend this dealership from start to finish! more

I don't know where these negative reviews came from, but those people definitely DID NOT visit Planet Suzuki! This dealership gave me the most comfortable car buying experience I've ever had. My credit isn't the best and I was tired of being ""shunned"" by other dealerships. I was about to swallow my pride and just go to a buy here, pay here joint when my friend suggested I try one more time. I walked into the dealership a little skeptical, but within seconds of being in the door, I calmed down. The atmosphere is warm and the people are friendly. I got my dream car!! THANK YOU PLANET SUZUKI! Pros: Friendly staff, Low prices, Quick Service more

Do NOT buy at Planet Suzuki! Visit my site and find out why! On my site you can read my story, read my case against Planet Suzuki, read other cases against them, read past and present employee criminal records, and much more! \r \r Visit my site www dot PlanetSuzuki dot Info Cons: ALL more

Spoiled but warm and frisky more

I can't say that the experience was absolutely wonderful, but it wasn't terrible. The downside was the wait, we were there for about 5 hours. Maybe that was because of all the people there, I don't know. But I did purchase a vehicle. This was the 4th dealership I had been to, so I was skeptical, but those guys did make it happen. Now I'm riding around in my brand new XL7! Highly recommended, but don't plan on spending less than 3 hours there! Pros: Very nice staff and beautiful facility Cons: too much time more

worth the wait: I was surprised to see so many people at a car dealership on a tuesday, the place was packed. i spent 4 hours at the dealership, but the end result was worth it. i purchased a 2008 suzuki xl-7 and was pleased with the overall experience. the sales staff was very generous and made passing the time easier. there was definately lots of excitement and energy in the showroom. i would recommend planet suzuki to everyone!!! Pros: I would recommend planet suzuki to everyone!!! Cons: No cons, honest people only at Planet Suzuki :-) more

If Planet Suzuki can't do it.... no one can!!! I went everywhere trying to trade my vehicle in and got turn down. My credit is a little banged up, and nobody would get me financed. Came to Planet Suzuki and got into a brand new car easy! Not only did they treat me like a friend or family member, but they got me the most car for the least money. It was a little busy, but i guess I know why. I would definitely recommend them to anyone. Pros: This place is straight up, honest, friendly, and a pleasure to do business with more