Planet Honda

The people in the service department seemed very nice, don't let that fool you. They charge $110 for a diagnostic test. You can buy the actual diagnostic tool for $30 on amazon and you can have a diagnostic check done for free at many auto supply stores. Nobody will dare mention the price of the check while you are there, probably because any reasonable person would be upset with them. They offered to repair a transmission shifter problem for 25% more than when I took it to a repair shop nearby. I love my Honda Accord, I loathe Planet Honda. more

Planet Honda sold my daughter a used 2007 Honda Accord with 33k miles. It has had 3 major issues and engine blew at 66k. First issue was damaged wheel rims discovered when she bought new tires. Also rear end was out of alignment. Second was a documented quality issue which Honda has repaired free of charge where spark plug comes loose, stripping threads and damaging coil pack. Local Honda Dealer dropped spark plug tip in upper cylinder, damaging engine, which threw a connecting rod bearing at 66k. Car now needs new engine. Planet Honda and local dealer have been unwilling to help. My daughter still owes $8000 on this car, a lemon. more

I purchased 2007 Honda Odyssey touring 4 years ago. I had all of maintenance service in Honda Planet for 4 years. Odyssey will notice me ""Car Need Maintenance"" each 3000 or 5000 mile on Car Display. So I bring my car and tell service people what mile I have and they check and maintenance and they reset sign. I don't know what specific service they provide, but I believe it is for safe and avoid future major accident or broken of my car. I took my car on May 2nd(monday) for 30000 mile maintenance. and Tail Gate was fallen to my head on May 9th. (Friday). this was second time for 4 years. Tail Gate of Odyssey was so heavy, I was scared if my kids were there. I called Tom Pacheco, Service Manager on Monday morning. He said ""I'm not mind reader, you have to tell me where is broken and where is almost broken."" ""If you open once a day for tailgate, you open too much. open 365 times a year."" ""if you want to have such a service, go to BMW, or Rolls-Royce? (it means checking support bar of tail gate has oil leaking and almost fallen down condition? just open and see for 30 second?). I asked other service people how to find out tail gate is almost fallen down, he show me oil leaking mark from support bar of tail gate. It is super easy to find out, maybe 30 second for just opening tail gate. I thought they checked my car for maintenance service period to avoid future deficit or accident. what they do is same maintenance service with civic. or just oil change or airfilter same as everywhere. not maintenance service by specialist for honda car. maintenance notice is not for help us to keep safety driving. just they want to us to come there to paid more money. (keep showing maintenance notice if we did not bring to honda dealer. that is nice strategy we cannot choose other service.) People who own Honda Odyssey and open tailgate at least once a day, Honda Planet does not care dropping tail gate to your head or your kids. Check the support bar yourself even you bring maintenance service every time to honda planet, they does not check anything for future deficit. you have to find out yourself. Break, engine, anyother place we have to find out where is almost broken. according to Tom Pacheco. they are not mind reader. more

Took my 98 Civic to Planet Honda for a $100 diagnostic test. I suspected transmission trouble. After running the tests, they said transmission was good but needed a sensor replaced and a clogged passage cleared. $800. I said OK. 3 days later I got a call saying that's done but it did NOT fix my problem and the transmission definitely needs repair. $1800 more. I said NO, but agreed to it ONLY after I was told I'd be charged only $1800. 4 more days later I pick up the car and they surprise me with a bill for $2700. Such cheating liars! That manager would only knock that bill down to $2272 and tried to tell me he is being nice and doing me a favor (???). Yeah, right. BOO to them (!!!) more

I went in to inquire about new models. No one seemed to be around so I went to the reception area. The receptionist who, was working on some paper work, didn't even look up or acknowledge me. I stood there for about three minutes before moving to the brochure area. After grabbing a couple brochures I walked around the show room to look at the models. With no one around to answer my questions, I decided to leave. Finally on the way out the door I run into a sales guy. He answered all my questions with an attitude and made me feel like I was asking dumb questions. After leaving and doing some more digging on line, it turns out he was giving me misinformation. Just think how much money Honda spent to get me in the door and they totally blew it. Bad customer service! more

I've had really good luck with Planet Honda. A few years ago I got in a car accident and had my Accord towed to Planet. They did an exceptional job and were always willing to answer my questions... and I had a lot of them! A few years later, that same Accord was stolen (sad face). I visited a few dealerships to find another Honda, and finally ended up at Planet where I bought a used CR-V. The CR-V was a trade-in and hadn't even been on the lot yet, but it's exactly what I wanted and I felt like I got a great deal. Since it was a certified used vehicle, anything that went wrong with it was repaired without question. Sure enough, the previous owner had jammed her CD's into the disc changer, but Planet replaced the CD player for free. A few weeks later, my gas cap kept unscrewing because the previous owner had cracked it, causing my check engine light to come on, but Planet ran the computer tests and diagnosed the problem and gave me a new gas cap for free. A few weeks later the third break light was on the fritz, I took it back and they repaired and replaced it for free. I haven't had any problems since. The service at Planet Honda is exceptional! Pros: great service, great prices more

I bought my Accord new from Planet honda in 2003, and have taken it there for service ever since. Today I got my car back with a very noticable dent on the roof of the car. The Service Manager Tom Pacheco would not take responsibility for the dent because (Paraphrasing) ""its a 2003, with 70,000 miles"" and ""they only had it for an hour, and we have had it all day"". I'll never take my car to Planet Honda again, nor will I ever buy a car from them. I hope you wont either. Pros: free doughnuts?? Cons: does not take responsibility for damage more