The best way to think about this place is a combination coffee shop, old-world bar and friendly living room - it is filled with neat nooks to curl up and read, tables with chairs to sit and drink or work and social spaces created by couches set around coffee tables.
Exposed brick and faded wood floor boards add to the ambiance and an ornate metal back door leads to a porch and additional garden seating below - it all reminds me a lot of the secret little neighborhood places you find on the back streets of Brooklyn.
As to the negative reviews, well, they made me giggle just a bit. This is not Starbucks; you do not walk in and order a drink as you would from an automaton working there because they have to. Keep in mind that these are people who, for the most part, have worked here for a long time and largely because they *want* to - again: think of it as your best friend's living room. Sure, your host is happy to get you a drink, but he/she wouldn't mind if you said hello and were polite about it, either.
And for the coffeephiles in the audience: yup, the drinks are good too. Personally, I'm a fan of the vanilla latte (hot) but there are a good many things to chew on. And speaking again of your friend's house, the sandwiches and soups are likewise nice, hearty comfort food like you would expect to have at your buddy's home.
Pros: comfortable, friendly, seating, spacious, deck, backyard
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