Phaedrus Bmw Maintenance

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1641 Jackson St
San Francisco, CA 94109

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(415) 539-0450
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Phaedrus Bmw Maintenance - San Francisco, CA
Phaedrus Bmw Maintenance - San Francisco, CA
Phaedrus Bmw Maintenance - San Francisco, CA
Phaedrus Bmw Maintenance - San Francisco, CA
Phaedrus Bmw Maintenance - San Francisco, CA
Phaedrus Bmw Maintenance - San Francisco, CA
Reviews
( 4 )
( 2 )
( 1 )
( 0 )
( 5 )

Best

Phaedrus is exactly the shop I always look for when it comes to German cars. Have owned VW, Mercedes and now BMW, and once out of warranty I always find the specialist guys who kn...

Worst

I had my brakes replaced at Phaedrus BMW and they do not use genuine BMW parts. Very disappointing...

enthusiast's mechanic 10/1/2009

Phaedrus is exactly the shop I always look for when it comes to German cars. Have owned VW, Mercedes and now BMW, and once out of warranty I always find the specialist guys who know and love the cars. Sure, there's no leather couch, free coffee or wireless internet in the waiting room. But you're at the mechanic to fix your car, not get the spa treatment. These guys are knowledgable and they'll teach you about your car if you want to learn - just show a little interest. Pros: very knowledgable and helpful Cons: not warm and fuzzy, if your'e into that more
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Honesty at Phaedrus + Quality!! 10/10/2008

I have been going to Phaedrus on Jackson Street for years.....these guys are knowledgeable and THEY CARE....I just saw two posts by folks that claimed they were overpriced for service....I have NEVER had that experience...NEVER...talk to Spencer...talk to Dale...they are totally honest and that is a lost art...in any biz Pros: Love their location...love their honesty...love the quality of work Cons: They only work on BMWs more
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Expensive, lousy customer service, no written estimates - avoid 10/9/2008

The first time I walked into Phaedrus, I waited about 10 minutes while the person at the counter typed information into the computer before he greeted me and asked what I wanted. I described the issue with my BMW and he set an appointment. When I dropped my car off at 8 am, I asked for a written estimate of the work that would be done. I called at 4pm to get status and was told that they had broken a part and the car would not be completed for 3 days. Oh and by the way the work will cost $1300. I said "What The F***?" I never got an estimate nor did I authorize the work. Pros: Close by. Cons: No written estimate. Did work without authorization. Inconsiderate counter person. more
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Be careful about having your BMW serviced at Phaedrus 8/7/2007

I can't recommend Phaedrus. I feel that my lack of experience regarding auto repair, after I spoke with other mechanics and learned more, was taken advantage of very badly. more
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Trustworthy Service Center 1/17/2007

This service center is professional, trustworthy, and makes an effort to save you money. I'd consider buying another BMW just so i can take my car here! more
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A very nice change from service at the dealership 4/3/2006

When the warrantee on my '92 325 wagon was up, two friends recommended I try Phaedrus. I've taken my car there twice so far, and it's been a positive experience both times. In person and on the phone, the personnel are professional and very polite. The place is orderly and clean. My car has been ready when promised. If you visit Phaedrus after having put up with the service department at SF BMW, you will be shocked at the difference. The only complain I have is that at Phaedrus, they don't call to tell you when the work has been completed, though they're good about calling to get approval for repairs. Pros: professional, polite, timely Cons: No phone call when, car is ready. more
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Rude, poor cusomer service 2/28/2006

I took my car (95 325i) to Phaedrus a few times. They were never under or at estimate. Always over. Turnaround time was suboptimal as well. The main customer service person is not a nice fellow (quite rude and grumpy). They're also much more expensive than other places. I'll never take my car here again. Cons: Rude, Rude, Late more
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Serious customer service issue 7/26/2005

Phaedrus has been good except they rarely finish when they estimate, they never call to let you know it going to be later, and they rarely call to let you know it's done. I've learned to work around these weaknesses. ** But one guy at the counter, I won't mention by name, has indeed been UNBELIEVABLY RUDE. He's been great at night, but he has some serious problems in the mornings. I was completely shocked at the demeaning way he spoke to me and how he obstructed a simple adjustment. Luckily, I happened to speak with the mechanic who performed the work, and he was clear, professional, and pleasant. If I can't avoid the offensive guy in the future, I'll go somewhere else. Not worth it. Cons: Offensive more
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Unbelievably Rude Service Dept 7/10/2005

I have been going to them for a year now. But lately I notice that their customer service has gotten really bad. I got a call from the service department to tell me that they found some other problem with the cooloing sytem. All I asked them was if the quote includes all the taxes & labor. The person was ready to bite my head off. Its like he is doing me a favor by talking to me. Pros: none Cons: rude, rude, rude more
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Simply the best BMW repairs in the City 5/31/2005

I've got an aging '89 635 and was referred to Phaedrus by a friend several years ago after trying 3 other shops that just didn't seem to make the grade. Phaedrus is excellent in all respects. Yes, it can take a while to get an appointment--because they're so popular that they're always busy. Just the same, when I had a major malfunction and showed up unannounced by tow truck they took me right in. They've also offered free advice on a number of occaisions. I think I've been there 5 times. 4 times everything was perfect. Once they were a few hours late, but no biggie. Every time the repair was done right the first time. There is no one else I would trust with by car in S.F.!! Pros: Fair price, Reliable repairs, Knowledgeable Cons: Too busy! more
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Owner Message

  • BMW and MINI repair specialist with over 23,000 square feet of shop space. Conveniently located one half-block from Highway 101/Van Ness Ave. between Pacific Heights and the Financial District, we are easy to reach from San Francisco, Marin and the greater Bay Area. We offer a full range of services, using state-of-the-art equipment, to keep your BMW and MINI safe, reliable and fun to drive. Open Monday thru Saturday, with extended evening hours Tuesday thru Friday until 9 PM. Please call for an appointment. Established in 1979, Phaedrus BMW Maintenance and Development is San Francisco's largest independent BMW and MINI repair specialist.. BMW and Mini Factory Inspection I and II Service,Coolant System Repairs,Brake Service and Repairs,Engine Service and Repairs,Drivetrain and Suspension Repairs,Climate Control System Repairs,Electrical Diagnostics.

Additional information
  • Hours: Monday 7:30am - 5:30pm Tuesday - Friday 7:30am - 9pm Saturday 8:30am - 4:30pm Sunday Closed
  • Neighborhoods: Nob Hill, Northeast
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