The first time I walked into Phaedrus, I waited about 10 minutes while the person at the counter typed information into the computer before he greeted me and asked what I wanted. I described the issue with my BMW and he set an appointment. When I dropped my car off at 8 am, I asked for a written estimate of the work that would be done. I called at 4pm to get status and was told that they had broken a part and the car would not be completed for 3 days. Oh and by the way the work will cost $1300. I said "What The F***?" I never got an estimate nor did I authorize the work.
Pros: Close by.
Cons: No written estimate. Did work without authorization. Inconsiderate counter person.
more