Pets Plus-Reptiles & Exotic

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421 West Ave
Lockport, NY 14094

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(716) 433-0460
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Reviews
( 10 )
( 2 )
( 1 )
( 1 )
( 10 )

Best

Good employees, great with reptiles. Great selection, good, clean shelfs. Awesome customer satisfaction.

Worst

Hi I go to this place because it is my local pet store. They are a somewhat reliable pet store. I purched 2 hamsters there and one bunny. the hamsters are still alive, but the bun...

Editorial review from Citysearch 8/15/2013

We have been going to pets plus for over 8 years. My In-laws bought their dog their 15 years ago. we have fish, 2 cats and a bunny that we have purchased in the last 8years. Yesterday we were in the area and decided to stop in and let my son look at the animals. We came a crossed the baby Iguanna's. I have always wanted one. I don't know to much about them but If it wasn't for Shaun we wouldn't of took her home. I wanted to thank Shaun for taking the time and giving us tips on how to feed and take care of her. She is very happy and we are so happy we decided to take her. Thanks Shaun!!!!!! I have to say we will not shop at any other pet store! Every animal has been healthy and perfect! Best Pet Store around. We will travel the 1/2hr before we buy anywhere else! thanks again more
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Editorial review from Citysearch 9/7/2012

This is the best pet store anywhere more
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Editorial review from Citysearch 8/28/2012

great fish help. very knowlaged employees! more
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Editorial review from Citysearch 8/23/2012

My beautiful macaw ""sweetie"" is the best purchase I ever made. Healthy & sweet after 20 years still. more
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Editorial review from Citysearch 8/9/2012

since they refinished their fish room I haven't stepped foot in another fish store more
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Editorial review from Citysearch 8/1/2012

Very helpful with any questions! Great reptile help! Great selection with fish! more
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Editorial review from Citysearch 7/26/2012

Employees very knowledgable helped me set up a bearded dragon cage & taught me exactly how to care for it. more
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Editorial review from Citysearch 7/20/2012

Beautiful store, tons of animals & excellent customer service. Will be back on a regular basis. more
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Editorial review from Citysearch 7/11/2012

Great prices on cat toys, dog treats, dog clothes and many other supplies compared to the larger chains. more
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Editorial review from Citysearch 7/11/2012

Excellent reptile selection. By far the largest in the area. They have many hard to find lizards, and sell them for a fraction of the cost of the Rochester stores. more
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Editorial review from Citysearch 7/5/2012

Today was are first visit to Pets Plus it was awesome :) their service & prices are the best & we will definitely be back :) a lot!!!!!! more
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Editorial review from Citysearch 6/21/2012

Good employees, great with reptiles. Great selection, good, clean shelfs. Awesome customer satisfaction. more
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I can't say anything bad about Pet's 6/5/2012

I can't say anything bad about Pet's Plus. It is where I bought my baby, Neill, who was the first pug I ever owned. I stop in there often to admire the puppies and kittens they have for sale. I definitely see a Bengal kitten in my future. Aside from the pug, I have also bought fish, lizards, snakes, guinea pigs, hamsters, bunnies, and a Siamese cat. I have always been happy with my purchase. I have bought the best pets from Pet Plus! Some of the items can be purchased cheaper elsewhere, such as piddle pads, but they have a unique variety of animal greeting cards and cookies as well as medical supplies such as ear cleaning solutions. What separates Pets Plus from other pet stores is their service. When you buy a pet, you want it to be from someone you trust. And I absolutely trust Pet Plus. more
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I cant say enough about Pets Plus! The 5/30/2012

I cant say enough about Pets Plus! The have dogs and cats and birds and ginnie pigs and hamsters and some long animal and fish and bunnies and cats! I dont want to have to drive all the way to the Buffalo zoo and pay for it, so I take my kid's here instead of going to the zoo. more
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These guys have some pretty awesome 5/24/2012

These guys have some pretty awesome stuff. They have a wide selection of animals and they are in good hands. As of care idk what happened before but now they are great caretakers. I have no complaints about the place. Pets Plus is awesome!!! more
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The guy That works in the reptile dept 5/24/2012

The guy That works in the reptile dept is the best. He knows what he's doing. he's also knows what is needed with your pet care needs and knows what you want and how to get it. and hes a nice guy. more
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Unhappy to say the least 5/1/2012

This place is terrible. Their animals die after a few days or maybe if you are lucky a week. Their animals are diseased and it's not worth the disappointment to a child to go there to buy an animal to just have it die a week later. My child bought a guinea pig here and she dies within 5 days, of course we burried her because that's what my 6 year old wanted to do. I asked the owner if it was necessary to bring in the dead animal or just the receipt and was told it wasn't necessary to bring in the dead animal. Upon arrival the girl behind the counter did nothing but roll her eyes at me and my 6 year old. Terrible, terrible, terrible place! Do NOT go here. Upon leaving this place my daugher said, ""Mom, lets go somewhere else. I do not want to dig up my guinea pig, that isn't right."" It's worth the drive to go somewhere else! more
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Happy customer 2/26/2012

I've shopped at pets plus multiple times,all animals i have purchased being a Chinese water dragon and a white lined gecko are still alive and healthy.The place may have some dead animals, but find me a pet store that their animals don't die! All you need to do is bring it up with an employee,and they will take care of it a.s.a.p.about the smell, obviously the place is going to have a stench, there are thousands of animals get over it! Overall the store is a reliable place to buy animals. more
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scum 12/13/2011

5 years of nothing but problems with our 1000 dollar pug. today at 5 years she had passed due liver failure. wish you were here to explain to my 5 and 10 year old why there dog is here any more. more
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Sad But True 9/28/2011

My boyfriend and I went in once. There was a wild house mouse on one of the shelves (not in any cage). I imagine it happens in many pet stores with all of the food and whatnot, no big deal. Figured it had gotten in to some poison. He was lethargic and obviously ill. I told the woman at the counter. I followed her as she walked back, grabbed the brown mouse by the tail, and plopped it into the tank of white feeder mice. Why on earth would she do that? He was obviously sick if you could hand catch him like that. And to drop him into a tank of other mice where he could infect them? I have snakes, and thankfully I only feed frozen, but I found it disturbing to watch her blatantly poison all of the other mice, for what? An extra two dollars? Ridiculous. Oh, and I don't care what designer breed you have. It's a mutt. Unless it has an actual pedigree, it's a mutt. You breed to keep the health, quality and temperment of an animal in prime condition. If you throw two dogs together because their puppies are cute or you *might* avoid health problems, it's a mutt with a 50/50 chance at a healthy life. Ugh, really people? more
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