Petland

Please realize people that if you buy ANYTHING at this store - animals, food, toys, etc. - you are helping to condemn untold numbers of breeding stock dogs - back at the puppy mills (please see pics) - to their hellacious horrible lives. When you think you are saving the cute puppy in the cage, please remember the adult dogs suffering back at the puppy factories, that will never make it out, never receive love, petting, or something soft to lie on. Great info on the HSUS site - google HSUS Petland to read all about it. ASPCA, Best Friends, North Shore Animal League, Doris Day Animal League - any major animal welfare organization has extensive info on puppy mills on its website - please read up. Please go to your local shelter or breed rescue and do not support this horrible business. more

I didn't want to see the schnauzers. I was not interested in seeing the schnauzers. I don't ever want to buy a schnauzer, and I didn't look at the schnauzers. On the way out of the store, my friend's 12 year old, VERY well behaved, little girl wanted to see the hermit crabs and the bunnies, so we looked. The older sale's lady followed us and stood over our shoulders as if we were pestering the store. fI said, ""Come on Macy, let's go. We are obviously bothering this woman."" To that she screamed, ""BYE BYE!"" in a loud, condescending voice. I walked out of the store, but decided to come back and speak to a manager. Unfortunately the two women both claimed to be managers. I explained, ""I almost purchased a dog from you two weeks ago."" The older woman interrupted me, ""I don't believe that at all."" I said, ""Excuse me? I did almost purchase a dog from you."" She said, ""I don't believe that. You've been coming in our store for over a year now and you are disrespecting our time. All you want to do is waste our time and just play around. You have no intentions of purchasing a puppy."" I told her, ""I had every intention to buy a puppy from you. My husband and I have been wanting to purchase from Petland for a while, but now I will never do business with you."" She said to the other lady, ""Call security. This lady is wasting our time."" I said, ""I have a right to file a complaint to management."" The younger sales lady said, ""You're on private property. Leave now."" I said, ""I'll leave, but you are discriminating against me and you'll be hearing from me."" The younger lady replied, ""Go ahead and waste your time and your money."" Now, I feel that I did nothing wrong and that I handled this situation in a very mature fashion. I have worked almost 10 years in retail, and I have never ever treated a customer like that. I was discriminated against strongly in this store. I did not explain in detail the situation of why we did not purchase the puppy two weeks ago to the ladies, because I felt like that was none of their concern. That was a private matter, as is the reason why we didn't purchase a puppy in 2009. Both of these reasons were very understandable though. I strongly urge you to review the store surveillance recording of our visit in the store and the conversation I had with the ladies. I understand there may not be audio on the recordings, but you will be able to clearly see that we were very calm customers and I spoke to them in a very respectful manor. You will clearly see the body language and facial expressions. I am not a teenage kid vandalizing property. I have never felt so disrespected and so insulted in my life. I am not only insulted that I was treated with such disdain, but that a little girl witnessed such rude and discriminatory actions from an adult. I'm keeping a copy of this email and I am prepared to make further necessary actions in order to justify this matter. I feel that discrimination against customers for any reason, especially when to make the decision to purchase a puppy, is completely out of line and unprofessional. I would greatly appreciate a prompt response to my complaint. If no response is given, I will assume that I will need to take the next necessary steps by speaking with the Better Business Bureau and other entities in the Georgetown and Austin area. more

November and December 2009 I was looking at buying a female Cavalier King Charles Spaniel from the Georgetown, Texas Petland store.I came in about three times to look at the females available. I had my eye on one tri-colored female which had a round blush mark on her face. In fact, they may still have on file a bid I put in for her for $1,100 in December 2009. It was rejected because the puppy was still on sale for $1,600. In January 2010 my husband proposed to me. We decided that it was not a good time to buy a puppy due to planning a wedding. After getting married in June 2010 I moved to Austin. I lived 45 minutes away from the Georgetown store. I returned for the first time since December 2009 in January of 2011. We were living in a house and were wanting to start looking at puppies again. This time I went by myself. We then decided that we were going to build a house. So we moved into an apartment while we made plans for our new home. We only have 7 months left on our apartment lease. We don't want to pay a pet deposit, but we will if we find the right Cavalier. Well, on March 12, 2011 we looked at a tri-color Cavalier and fell in love. My husband had the cash in his pocket to buy the puppy. We discussed the price and and the plan for the puppy with a sale's representative. Once again, we were willing to buy what seemed to be the perfect puppy, but we didn't. We didn't because the very next day I was heading out of state to visit my mom. She was undergoing a surgery due to breast cancer. My sister flew in from Berlin, Germany for the operation. We didn't think it was wise to purchase a puppy at that point because I would be in the hospital all day long for a week and my husband would be at work from 7:00 a.m. - 6:00 p.m. We decided to come back after I returned from out of state and see if the price had decreased on the puppy that we were interested in. Well, that's when things got interesting. I came in to look at the Cavalier, but the puppy had been sold. Instead, I decided to look at a male Blenheim Cavalier. I was watching a friend's daughter at the time and brought her in the store with me. I played with the puppy for about five minutes in the pin. Please understand, I don't make large purchases. My husband does, but he sends me to check it out first. Two weeks ago, the day before my trip out of state, he told me to go look at a Lexus. We've been looking at those for over a year now. I looked at it and liked it. Since I liked it, he checked it out and he bought it for me. I looked at an IPad for over a year. I looked at the IPad 2, liked it, and he bought one for me. You see, we are business owners. We have business minds. We don't rush expensive decisions. So no, I didn't not plan to buy this puppy today, but that certainly does not mean that my husband wouldn't have bought him tomorrow when he was off from work. I asked the lady if we could see one more puppy and she said, ""No, we only allow one puppy to be seen each visit."" All I could say was, ""Oh, ok."" She said,""But if you want to see other puppies, you can see the two schnauzers that are out running around right now."" (These puppies were not in pins, but just running around loose in the store.) REMAINDER OF REVIEW CONTINUED ON NEXT POST..... more

Today (8/6), I visited the Petland store in Georgetown in Wolf Ranch. While I've been considering adding another pet to our family for a while now, I'll admit that I did not go in with the intention of walking out the door with a puppy unless one absolutely stole my heart. I've visited this store several times in the past and almost bought a Yorkie two months ago. Unfortunately, the little guy sold before I had a chance to take my husband back to see him. Today, however, I saw the cutest English bulldog pup and wanted to ""visit"" with the pup to see how he was disposition-wise, etc. Since no one had even acknowledged my friend's and my presence in the store in the ten or so minutes we'd been in there, I walked up to a gentleman I saw across the store (possibly the manager?) whose name I regret not catching, and asked if I might see the bulldog. He replied with, ""You want to see the English bulldog?"" So I said, ""Yes sir."" He replied curtly and almost incredulously, ""To play with it?"" At this point, I began wondering what I had done wrong to elicit his short-tempered response. I replied, ""Uhmm, yes sir?"" to which he rudely replied, ""That dog is $3500. You don't want to buy it. Lady, I sell dogs here. They aren't to ""play"" with."" And with that, he turned on his heel and walked away from me. How dare this man assume that I could not or would not pay $3500 for a dog!? My Yorkie was not exactly ""cheap,"" and he's the most precious thing ever! Also, I would like to know how many people decide to purchase a pet from Petland without first physically meeting the dog to see how it responds to him or her? I was blown away by both this man's tone of voice and attitude with me. I have never met someone that rude. I am surprised that Petland can stay in business with that kind of customer service. I will NOT be purchasing a pet - or any supplies - from Petland EVER again, and rest assured that I will let everyone I can know about my horrific experience with your store more

OMG - just read the review written by alyxis. Cons: An unethical way to make a living. more

I bought my first puppy from Petland in Southpark Meadows and from the moment we walked in I felt welcome and while yes it is a bit odd to talk about a warranty on an adorable little puppy, I am so grateful for all the help that DAXA has been. She is great and when Petsmart said they would have to shave my Aurora's hair off she took the time to comb out the mats, and yesterday they plucked the hair in her ears when I found out she got ear mites after her visit to Petsmart as well. While I don't know if they truly buy from puppy mills I know that my baby is happy, healthy, and the best addition to my life thus far! My little one was an outrageous amount of money, but I adore her. Pros: Wonderful place to find a friend. Cons: None, I love the people there more

Not only does this store buy from puppy mills in MO, they sell sick animals and then do not abide by their warranty. The manager/owner will NOT call you back because, according to a former employee, they just want your money. Do your homework on this store!!! Don't buy anything from them because they will not work with you and do not care about the animal. The employees are not trained to handle customers and this store is known at the corporate level to be a problem store that does not handle customers well or return calls. Pros: none seen Cons: cost, customer service, animals health, conditions of living quarters, warranty more

Please do your homework before purchasing. Ask to see proof that pet is from a local breeder. Local means TX, not another state! Google ""puppy mills"" for more information. Get your pet from a local breeder - and do a home inspection first - or better yet - visit your local shelter, don't buy - save a life! more