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Review content:
I didn't want to see the schnauzers. I was not interested in seeing the schnauzers. I don't ever want to buy a schnauzer, and I didn't look at the schnauzers. On the way out of the store, my friend's 12 year old, VERY well behaved, little girl wanted to see the hermit crabs and the bunnies, so we looked. The older sale's lady followed us and stood over our shoulders as if we were pestering the store. fI said, ""Come on Macy, let's go. We are obviously bothering this woman."" To that she screamed, ""BYE BYE!"" in a loud, condescending voice. I walked out of the store, but decided to come back and speak to a manager. Unfortunately the two women both claimed to be managers. I explained, ""I almost purchased a dog from you two weeks ago."" The older woman interrupted me, ""I don't believe that at all."" I said, ""Excuse me? I did almost purchase a dog from you."" She said, ""I don't believe that. You've been coming in our store for over a year now and you are disrespecting our time. All you want to do is waste our time and just play around. You have no intentions of purchasing a puppy."" I told her, ""I had every intention to buy a puppy from you. My husband and I have been wanting to purchase from Petland for a while, but now I will never do business with you."" She said to the other lady, ""Call security. This lady is wasting our time."" I said, ""I have a right to file a complaint to management."" The younger sales lady said, ""You're on private property. Leave now."" I said, ""I'll leave, but you are discriminating against me and you'll be hearing from me."" The younger lady replied, ""Go ahead and waste your time and your money."" Now, I feel that I did nothing wrong and that I handled this situation in a very mature fashion. I have worked almost 10 years in retail, and I have never ever treated a customer like that. I was discriminated against strongly in this store. I did not explain in detail the situation of why we did not purchase the puppy two weeks ago to the ladies, because I felt like that was none of their concern. That was a private matter, as is the reason why we didn't purchase a puppy in 2009. Both of these reasons were very understandable though. I strongly urge you to review the store surveillance recording of our visit in the store and the conversation I had with the ladies. I understand there may not be audio on the recordings, but you will be able to clearly see that we were very calm customers and I spoke to them in a very respectful manor. You will clearly see the body language and facial expressions. I am not a teenage kid vandalizing property. I have never felt so disrespected and so insulted in my life. I am not only insulted that I was treated with such disdain, but that a little girl witnessed such rude and discriminatory actions from an adult. I'm keeping a copy of this email and I am prepared to make further necessary actions in order to justify this matter. I feel that discrimination against customers for any reason, especially when to make the decision to purchase a puppy, is completely out of line and unprofessional. I would greatly appreciate a prompt response to my complaint. If no response is given, I will assume that I will need to take the next necessary steps by speaking with the Better Business Bureau and other entities in the Georgetown and Austin area.
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