Petcare Veterinary Clinic

WORSE CLINIC IN TOWN!! The staff here is very un-professional, Customer service is horrible, extremely rude, disrespectful, confrontational and even in front of other customers. The vet tech have no clue what they are talking about. The wait time is forever. I love the fact, paid for the puppy package and for my puppy to be dewormed but once again vet tech don't do there jobs right and had to deworm my pups the right way. The crazy thing is Dr. McRoberts is awesome. I've been going to the vet for 20+ yrs. but WOW has the staff changed over the last year. Its so bad, I had to finally get up and leave this week. Thank god I did. What was I missing. My pups new vet is incredible. more

If you are looking for compassion and genunie care for your pet, I recommend this clinic. If you are looking for a beautiful waiting room with granite counter tops this is not the place. Dr. McRoberts and staff provide ""old fashion service! They are courteous, sympathetic and willing to help in anyway. They try to keep your cost to a minumum by not adding all the ""fluff"" that you might find in other clinics. You might have to wait longer than you want in the waiting room for your appoitment, but when you see the doctor, you feel as though you are the only patient she has seen all day. more

Several of my friends told me about PetCare when I was looking for a new vet since my vet moved to Davis and I just couldn't drive that far. I figured if 3 of my friends went there I'd give it a try too. I am SO happy that I was able to meet the Dr. and staff they are fantastic. I could tell right away that they love animals. They gave my dog lots of cookies and loved on her like she was their own. The Dr was very thorough and compassionate, she even gave me free samples of toothpaste and mouthwash! The entire staff made me feel comfortable and I will be a customer for life! more

I went in to have a simple cleaning done for my dog. He had just lost a tooth and I was a little freaked out. He had never had a cleaning done so it was time to go. I saw Dr. Baldner and a nurse that I believe was named allison or alice. They were very kind at the first meeting. I was given ADVICE as to what needed to be done. She suggested an extraction on two front teeth that were crowding the canines. I took in that information but was against removing any more teeth since he had just lost one. I was assured that if it came to having those teeth extracted I would be contacted by phone to authorize the procedure. Both the doctor and nurse assured me of this. I took my dog into the vet this morning and dropped him off so they could prep him for the cleaning. 1. The receptionist could not find my appointment (which annoyed me since I had been up since seven). When she finally found it she blamed it on a new system. Hmm....ok. 2.When I was looking over the paperwork I asked if my dog was listed for any extractions. She said NO. I told her did not want any extractions done, and if it was totally necessary to call me. She said, ""oh yeah they don't do anything without calling you first"" (Ahh. okay so its protocol.) So tell me why I get a call from the dental technichian (michelle) that my dog was done.They extracted two teeth and that he was in recovery. I didn't pay for the extraction and I am taking legal action! DO NOT DO NOT take your beloved pet here! more

I wouldn't recommend these people to my worst enemy.I have a Sphynx kitten. She is a $1500 cat. Every time I call these people they put me on hold. I waited one time for 23 minutes until I finally hung up and called back. This time when they answered they were really rude and they said they were with a client and asked me to hold again this time I was on hold for another 10 minutes, when they answered they told me they would have to take a message and call me back because the vet was with someone. They Never called me back. When I called them and finally got an appt. They first took her temp. Sphynx cats have a higher tempature that a normal cat due to the lack of hair. They told me they thought she had a tempature. I corrected them. Next they looked in her ears and swore she had to have the slide test for ear mites. these cats also due to the lack of hair in thier ears have dirtier ears that a normal cat. It of course came out Negative. They gave me a cream to put in my cats eyes called Terrmycin. They prescribed it for 14 days. After about 7 days she became really hard to put the ointment in her eyes. even when we wrapped her in a towel. I again tried to call these people. They again put me on hold. this time for 12 minutes. I was so angry I hung up and called a different vet. When I took her in this time I brought the ointment I was given. The New Vet told me That The only should have prescribed this ointment for 7 days. AFTER & DAYS IT STARTS TO BURN!!!!! I couldn't Believe it! We discontinued the use and her eyes cleared up right away! I would not take any animal to this vet to save an extra $10. They are lucky we didn't sue them. Pros: cheap Cons: Where to start? more