Performance Honda Scion

I want to share the terrible experience I had today with Performance Honda dealership in Cincinnati area. I selected one used Honda Odyssey on their internet site. I told the sales rep that since I live 130 miles from the dealership, I want to discuss the price over phone and if we can come to an agreement on the price then I can come over and buy the vehicle. The sales rep had his sales manager talk to me and we agreed on the price. To my surprise, when I reached the dealership the price offered to me was $700 more than what we agreed over phone. They refused to acknowledge that they agreed on a price over phone. The staff and the sales manager were very rude and tried to trap me by saying that having spent so much time on the drive would I just break the deal for $700. This exactly is the trick the play with the internet customers. They will offer you less price on the phone and when you get there they will raise their offer thinking that having spent so much time and after looking at the vehicle you probably will agree to their higher offer. These people should be brought to justice and should not be allowed to cheat customers like this. Folks in Cincinnati area please keep away from this dealership. more

We bought a used vehicle from Performane Honda in January 2004. Although the vehicle passed inspection and was certified, we kept having things go wrong and spent the next three months in the shop every weekend except for 2. When we spoke with the GM and SM, both brushed us off even when we just wanted to get out of the vehicle. When they wouldn't do anything for us, we finally demanded the full 100,000 mile warranty for free. They finally agreed to that since the problems were not our fault. They do have an excellent inventory, however, their management is not very helpful. The folks in their service department, however, were wonderful to work with. Very friendly and agreed with us when speaking to the management. Don't think I'd recommend them for anything other than selection and parts/service even though our sales guy is actually pretty good. more