AVOID this place. Especially Reed Koehler\r
Terrible experience overall at Performance Honda in Fairfield! A manager, Reed Koehler, on 2/27/13 and 2/28/13, brought me in multiple times for a bait and switch. I requested a black or dark grey Accord from my initial conversation. I was\r
given a good price but lied to about what was in stock and what was available at other dealers. I left to look at another dealer because I wasn’t sure if I was getting an\r
honest answer.\r
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After returning from looking at the other dealer I was told I need to put\r
$1000.00 down for them to get my color choice in. After speaking with Reed\r
Koehler on 3/1/13 I was informed that since I left yesterday the numbers\r
will be different because I lost my ""loyalty"" points when I left to go and\r
look at another dealer. He said he would call me back Friday afternoon. I received a call back on Sunday which is when Reed explained instead of my payment being $595/month (I have documentation of this), my new payment would be $650/month. \r
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By the way, Reed told me directly that the closest car in my color was in\r
Columbus Ohio. He showed me a ""printout"" to confirm what he was saying. I\r
caught him in a direct lie when I arrived at the other dealer with several\r
options in my color and style.\r
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This dishonesty is not consistent with the image of the Honda brand. Luckily Kings Honda was more than willing to work with me on purchasing my new car. I love my new Accord and I will NEVER return to Performance Honda. \r
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I would like the owners of the dealership to know how poor the quality of their manager is. Reed Koehler's arrogance to punish a customer for looking at options is inexcusable. Then to charge a returning customer $55 more a month because of his bruised ego is laughable and pathetic. I doubt this is what the image the dealership wants to promote. \r
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I have filed a complaint with the Better Business Bureau. I have also sent my experience to Honda Corporate asking them to review this dealership. You should check the BBB before going to Performance Honda.
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