I was among Dr. Kiran's first patients when she came to dental practice at Perfect Teeth in Albuquerque, not too long after she was first out of dental school. Back then she was pleasant and took time to clearly explain any dental procedure she felt I needed, and also understood and worked with my severe dental anxiety. Now, about 5 years later, her chairside manner has taken a turn for the worse. Although always calm and impersonal, she has become very impatient with patients asking questions, and has no patience for patients with dental anxiety. When I needed a root canal and crown for a front tooth, this was a first experience for me, so I asked about the procedures involved, and the best I could get from her was a quick explanation that took about 30 seconds. After that, she had no patience to stay and answer in more detail, leaving it to a dental assistant. This has now happened to me twice with Dr. Kiran. In the past year, each visit to her has left me feeling like I was intruding on her precious time, and on two occasions, I left her office in tears because of the frustration of trying to get clear answers to procedural questions, or of trying to get her to understand and have some empathy for my dental anxiety. Since I became disabled, it takes me a few minutes longer to get in/out of the dental chair, and my dental anxiety is always obvious. On my visit to her just this morning, it turned out that I again needed a root canal and crown on the other front tooth, but she was doing different things than the previous time I'd had this done. I tried to ask questions about it, but she became impatient and lectured me and my husband, telling us that my disability and anxiety was my problem, not theirs (the clinic). She even noted to us that she had a foot injury a few days earlier but was here working, so we all have problems. True as that is, if she makes the decision to come work on patients, she needs to act as a professional. I do NOT recommend her
Pros: She has an excellent staff that seems to work hard to overcome Dr. Kiran's lack of patient empathy.
Cons: Dr. Kiran has no empathy for patient concerns or anxiety, and is too impatient to have good dialogue with her patients.
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