Pep Boys

Pep Boys Montclair is (by far) the best Pep Boys that I have been to.\r \r Believe me I have been to many repair shops throughout the past 35 years. Some shops are outstanding. Others, not so good.\r \r These days, I am in the Pep Boys Montclair as often as is necessary for repairs and maintenance on our family cars. Not exclusively, but much more often than any other shop.\r \r They are always friendly, courteous, professional and helpful. They do not give the impression that they are gonna try and sell you as much as possible. As is sometimes the case at repair shops.\r \r Rather, they listen to your vague descriptions and objectively evaluate the problem(s) that your vehicle may be experiencing. \r \r They seem genuinely interested in cultivating a long term trust with their customers. I find the service managers to be friendly and knowledgeable. They stand behind their work and they quote service in advance. The mechanics and store staff are great too!!\r \r They also price match, if t more

I usually go to Pep Boys with a comfortable feeling. However after calling on the price to put in a water pump on my car I was told it would cost $34 to check it. It is needed a pump it would be $477. Also the $34 check would not be waived if I had them put on the pump. So total cost would be $511. I wondered about this so I called a few different places on pump prices. The most expensive pump with a life time warranty was $25. I could not believe that Pep Boys was going to charge me $486 for installing the pump. I went to a regular mechanic - (has his own shop) and was charged $80 to install my pump. It took about an hour. Why would Pep Boys charge that much? It is not because they pay their mechanics that much per hour to justify the price of $486. I must say I am really disappointed. I used to think they (Pep Boys) were fair in their pricing. You expect a Car dealership to charge these prices but not Pep Boys. more