Pep Boys

At first these guys were good, went in for an oil change and all went well so came back for other needs. Well that was a MISTAKE (not once but twice). First I went in for a new battery. Could have bought it and went home to install myself but had a coupon for a few install; so why not save me the time. Well they installed the battery then just walked-away from the vehicle, for about 10 minutes. So I went to ask what the problem was. And as if by magic the water pump was all of a sudden loose and serpentine belt had cracks in it. (did I mention that a new belt was installed not more than 2 months ago?). -but not installed by them, so hey look. Let's cut a few slices in it and try and charge another $230 to get a new one installed. Needless to say I walked-away and that would have been the last time they saw me. more

6/17/11 more

HORRIBLE!! went to get a leak fixed,,was charged $500 and told it was fixed,,then the NEXT DAY The LEAK IS STILL THERE!!I go back and now they tell me it's something else!! charge me $600 and tell me it definitely wont happen again!!..yeah right! 2 days later there's a huge puddle under my car with an obvious constant leak!! now I take the car back AGAIN,,$1100 later,,I Told them I AM NOT PAYING ANOTHER DIME! and filed a complaint with corporate! more

I normally don't go to Pep Boys for oil change. This time my car has more serious problems with the power steering and transmission so I took my car in last Saturday. They diagnosed the problems and gave me a list of problems to be fixed. The total bill is about $1000. For the major fixes, the price seemed fair. But for regular maintenance items they are definitely overpriced. For example, Pep Boys charges $34 for an oil change, $80 alignment, etc. You will be better off doing oil change at Sears or Walmart. I normally do my alignment with Big O Tire once a year when I got my tires done and my Big O Tire gives me a discount automatically on alignment so it costs only $50. More importantly this Pep Boys is poorly managed. The service rep who I had been working with told me they needed a part from the Nissan dealership so they had to hold my car from Saturday till Monday so they could get the part. On Monday the exact service rep wasn't in so no one ordered the part! I called a few times and got a different story each time. So I called the dealership to verify that they actually have my part IN STOCK. Had Pep Boys ordered it, they would've gotten it the same day. Now it is Tuesday Pep Boys is saying they just ordered the part and they will fix my car later today. Still no promise on when it can be done. I couldn't go to work today because they couldn't deliver as promised. I won't recommend this Pep Boys to anyone. Pros: National chain shops with a department to handle complaints Cons: Slow repairs more