I normally don't go to Pep Boys for oil change. This time my car has more serious problems with the power steering and transmission so I took my car in last Saturday. They diagnosed the problems and gave me a list of problems to be fixed. The total bill is about $1000. For the major fixes, the price seemed fair. But for regular maintenance items they are definitely overpriced. For example, Pep Boys charges $34 for an oil change, $80 alignment, etc. You will be better off doing oil change at Sears or Walmart. I normally do my alignment with Big O Tire once a year when I got my tires done and my Big O Tire gives me a discount automatically on alignment so it costs only $50. More importantly this Pep Boys is poorly managed. The service rep who I had been working with told me they needed a part from the Nissan dealership so they had to hold my car from Saturday till Monday so they could get the part. On Monday the exact service rep wasn't in so no one ordered the part! I called a few times and got a different story each time. So I called the dealership to verify that they actually have my part IN STOCK. Had Pep Boys ordered it, they would've gotten it the same day. Now it is Tuesday Pep Boys is saying they just ordered the part and they will fix my car later today. Still no promise on when it can be done. I couldn't go to work today because they couldn't deliver as promised. I won't recommend this Pep Boys to anyone.
Pros: National chain shops with a department to handle complaints
Cons: Slow repairs
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