Pehrson's Power Products

I have had 2 very bad experiences with Pehrson's. I took in a snow blower that would not start and it was during the winter. They told me it would be 10 days and they would call me after they had looked at it. I called after 14 days cause I hand not herd from them. They told me they could not find my snow blower and did not have a ticket order for my item. They told me they would call when they find it, 3 days later they called and said they found it and it might take a few days but would let me know when it was ready to pick up. a week later I called again to get an update, they said they had not had a chance to look at it but they would call me. I called the following weekend, and had a hard time again finding my ticket for the blower and they would have to call me back. They called me the next day to tell me that the snow blower was not repairable. I waited 4 weeks in the winter to find out I needed to buy a new snow blower!\r \r This spring I took in my lawn mower to have a new blade put on it, it was bent badly and not working. I took it in on Saturday and they said the blade would be ordered from the local warehouse and be ready for pick up in 2 days on Monday. I did not receive a call so I called them the following Wednesday to find out that the part was on back order, which I understand but it would have been nice to get a phone call. They said if the part does not come in by Friday they would take a blade off a new existing mower and use it for mine, and they would call to let me know. I was busy that weekend and did not have a chance to follow up, nor did I receive a call that I was promised. Now 12 days later I called to get an update on the mower blade. Are you ready for this? They could not find my mower or the ticket order, urgh! They would have to call me back when they find it. I recieved a call the part has still not come in or the other blade switched out. My lawn is long and I hope I get my mower back this weekend after 2 weeks of waiting and not being called ever. This will be the last time I use Pehrson's. They are friendly, but have bad communication between employees, have a hard time with writing tickets for work orders. Do a terrible job of keeping you updated or calling at all. They are the closest to my home, but am forced to use someone else. I don't think I can handle a strike 3 :( more

The first time I had walked into Pehersons power products I was looking for a lawn mower, I was instantly greeted and helped. They listened and knew exactly what I was looking for and pointed me in the direction of one that was within my budget. more

i was a first time customer and i was happy to walk in and to be greeted with one of the employees with a smile on there face and they helped me right a was with what i need and they also fixed my mower and it is working better than it was wen i got it :) more

I have been a customer of Pehrson's for many years. I buy all my equipment from them as well as have them tune up and repair everything. They have always been honest and reliable and have gone out of their way more than once to help me out. The owner even came to my house personally to tune up my lawn mower when I was too pregnant to leave the house. I highly recommend them to everyone. more

Ten days ago I brought my parents lawn mower in because we couldn't get it started and was told they could do a tune up but it would take 7-10 days. I left the mower and my mother followed up 10 days later at which point she learned there were still 8 mowers ahead of ours and it hadn't even been started. She took the mower with her, was completely unimpressed with the professionalism (I was never given a quote for the tune-up or even helped with my mower) and complete lack of customer service. When she said she was taking the mower she was told ""good, one less for us to do."" I don't care if mowers rank low on their priority list, everyone deserves better customer service than that, it should be simple common courtesy. I will never come to Pehrsons again and recommend everyone go elsewhere. more

I have been doing business with Pehrsons for about 5 years. I first went into the shop to purchase a Honda generator. Since that first visit I have purchased several other pieces of equipment including a Honda mower, an additional Honda generator for my business, and a Stihl chain saw. In addition to purchasing equipment I have also had them service the engines on my pressure washer, tune-up trimmers and snow blowers. Pretty cool to see a shop in business as long as Pehrsons. They've always done good by me. more

I have a very old and unusual lawn mower that my father left me when he passed away, it had not been started for years, i made a mess of things when i tried to get it going myself, I had taken it to a shop in the south end of the valley for repair in march and was told they could fix it for me, nearly seven weeks later it still had not been touched and i was told it could not be fixed for there was no repair parts for it, a friend of mine suggested to try Pehrson's on Highland drive in Salt Lake City, i'm glad i followed his suggestion, they were more than happy to help me with my mower, I was given a rough estimate on what it may take to fix it and them had a pleasant surprise when 6 days later i was informed it was finished and for less than the estimate was for, the staff was very pleasant and knowledgeable, service was fast and very fare, also they have a great selection of products! I now have a goto for all my small equipment repairs and purchases. Thanks Pehrson's on Highland drive! more

Good shop with a knowledgeable staff and prices seem fair. The turnaround time on my equipment was a little longer than I had hoped, but it is understandable with the time of year it is, and I took in four chainsaws, a string trimmer, hedge trimmer, leaf blower, and pole saw. Even so, I got all my equipment with about five days and the two saws I needed for a project the day after I dropped them off were serviced and back to me on a rush. People may complain about service times, but things happen and setbacks occur. I've had to postpone tree jobs sometimes up to a week because of matters beyond my control. All in all, it's a good shop with honest people. more

I stopped by the Pehrson's store the other day looking to replace my old mower. I drive by the store on my daily commute to work and figured I would check them out before some of the big box stores. I was pleasantly surprised. They have a great selection of different brands and I think reasonable prices. The guys at the counter helped me out and were willing to answer my questions. I bought one of their Honda Mowers and look forward to putting my son to work with the new mower. more

I've worked in the Landscaping business for years and most people don't realize how busy shop's get. I've tried other places and got the run around. These guys are straight forward, try and give you the best prices possible, and the service department is knowledgeable and helpful. During peak seasons they are by far the fastest at turning around repairs. The dreaded personalities of the old staff are a thing of the past now that it has passed hands. Give them a try, worth the drive from West Valley! more

I was impressed with how quick their shop turn around time was considering the amount of customers were in there store. The staff was friendly and truely willing to help me solve my problem. Also they seemed knowledgeable about their products. I will certainly be back if the occasion presents itself. more

I have had a special order places for almost 4 months now. I have called 6 or 7 times to question the hold up. Every time I call they say its on ""today's"" delivery and that they will call me back later in the afternoon when the truck arrives. I have never received a follow up call. I have finally had to cancel my order and go somewhere else. Horrible customer service and a huge lack of follow through. more