Pauly Toyota

Their service department is horrible. Arrogant and high pressure people that want you to buy more and more. They want to do $1500 in additional service work on my car and all I came in for was an oil change. They always find a way to get a $49 oil change to cost $200. Ill find another Toyota dealer. more

The Pauly service department has become nothing more then a bunch of scam artists over the last year or so. Its sad to sit in there lounge and watch them pray on older folks or people that just came in for an oil change, high pressuring them to buy additional service they don?t need. I can take it anymore, I wont go back. more

We bought a used car from Pauly 3 years ago. Went to go get it appraised today since we were thinking on downsizing. Turns out the car is worthless and not even safe. It was in a major accident about 2 years before we bought it and the frame is not structurally safe. Apparently Pauly is ok with selling used cars in that condition. We have had tons of random issue with the car and now we know why. Their service department made of bunch off us as we kept bringing it in for the next issue (one of the reasons we decided to finally get rid of it). more

I have had several issues that I am not very happy about. First, I have had my new car in for service issues 4 times. The truck has 4,000 miles. So that's 1 time every 1,000 miles. I've had some abnormal issues with my truck thus far and I'm wondering if you sold me a lemon. First a Lug Nut bolt broke off of my truck. I had my Wife bring the truck in with my 5 month old son. The service department told her that it was nothing and sent her away. I was out of town for work. My mother had to drive over and complain to the service department. Turns out they had to replace the whole front assembly and it was not safe for her to drive. Since then I don't feel like my car is operating correct. Second, It took your service department 6 months to replace a faulty radio. They never contacted me to let me know that it was in and until after I called that they installed it. At this point I am very unlikely to refer anyone I know to Pauly Toyota and will most likely never buy another car from here again. Pros: THey will Sell You a car Cons: They wont fix it more