Paul's Tv: King of Big Screen

Purchased a 65 Mitsubishi and a 4 warranty in December 2007, the televison went out this morning Saturday June 2008. Call center Manager deduced that the picture bulb went out - no service until Monday due to parts department closed for the weekend. Spoke with 6 different people within the Paul's TV organization and the tone was consistent ,we just don't care and cannot do anything until Monday. There is only one parts depatment for all Paul's TV locations or manufacture, who is also only open for service Monday through Friday. Long story short the service repair warranties are strictly valid Monday through Friday, if you need service on a weekend you are clearly on your own. There return policies are very strict and do not allow any returns after 30 days, I have no desire to get the new bulb, drive to La Habra, do future business with Paul's all I want is for this TV to be gone..... Paul is the King of Undeliverables Pros: Close to Home Cons: No weekend repair service, expensive worthless warranties more

We brought a tv in 2003 and it just went out last week. it is an lt model and we are planning to replace with with another tv from Paul's. more

Love the Mitsubishi's (plural) that I have bought... Pros: Great place, knowledgable sals person Cons: None at this point more

STAY AWAY FROM PAUL?S TV. Unless you can do without the TV when it goes out. And it doesn?t take long. We paid over $700.00 for our extended warranty and it isn't worth a dime. Paul?s will not help me with the warranty company and they don't care. They say it isn't their problem...but they sure wanted to sell me that warranty!! The warranty company is even worse. They say you just have to wait. I know there is more than 1 service guy in southern California, and the warranty people say it?s too bad. We have to wait. My TV has been out for over 3 months...waiting for a minor thing as a fan. They won't give me a different service company; they say I just have to wait. In the meantime my warranty is being used up for no reason. That $700.00 I used for an extended warranty could go to a new Television. I WILL NOT RECOMMEND PAUL'S TV TO ANYONE. I plan to turn them in for bad service. Cons: Don't stand by their products and warranties. Once you're out the door and they have your money...YOU""RE DONE TO THEM more

I bought a Mitsubishi tv in August of 2007. The tv stopped working in January 2008. Since it is still under warranty, I called Paul's. It was 6 days before they could come out. The tv stopped working again in March. this time it was 9 days before they could come out. After checking out the tv, the tech determined he didn't have the part to fix it and would have to order it. After numerous calls checking on the status, we received a call saying that they would have the part and be able to come out on the 27th! That will mean this tv will have been out of service for 30 days in a 3 month period. Is that the kind of service you should receive after paying over $2000.00 for a tv and extended warranty?! When my husband questioned why it takes so long for service, their answer was ""we sell thousands of tvs"". Great. Then hire enough people to service them in a timely manner! more

We bought a Mitsubishi 55 inch TV that cost about $4500.00 in 2000. Now the TV leaked coolant on the circuit board (PCB) and is unrepairable and we barely used the TV. This was a known issue from Mitsubishi and customers were never notified. more

I am currently researching and buying a TV and I learned that Paul's was recently bought by new owners who have different policies. I haven't bought my TV yet so I cannot rate them, however on this site one cannot post a comment in reviews without adding a star rating so I added one randomly. more

The salesman was very slick and ended up selling me the extended protection that Pros: Same day delivery Cons: They didn't set it up properly more

Yeah right. Negotiating with these people is impossible. Yes, they've got lots of big-screens, but so does Ken Crane's. And Ken Crane's will give you a much better deal. Pros: Base prices are low, Lots of Mitsubishis Cons: Don't negotiate, Not a huge selection, Packages suck more