Paul's Home Fashions

Steer clear of Paul's Home Fashions. The product photos DO NOT match what gets sent to you and when you send it back they DO NOT honor their full refund for ""wrong or defective"" products; issuing a partial refund; charging incredible shipping/handling fees. $63 charge for a returned order that totaled $209.99. more

I ordered a valance and 2 pillows from their website. When the order came (which did take a couple weeks, but I wasn't in a hurry to receive it), only 1 of the 3 items was what I wanted. The valance that was pictured on their website had a scalloped bottom, but when it came it had a straight bottom. Both pillows were different even though I ordered a quantity of 2 of the same line item, so I assumed I was ordering the same kind of pillow. I called the manufacturer, who shipped the items directly to me and had to leave a message. Have not received a phone call back. I called the 800 number and was told to fill out the online form under ""contact us"" and he also gave me an e-mail address to send pictures to: support@paulshomefashions dot com. I filled out the online form as well as sent a separate e-mail with pictures. I have not received a phone call or e-mail response and it has been a few days. I finally called back the 800 number so that I could just return the items because I have gotten nowhere in trying to resolve the issue. Again, I'm told to go online and fill out the form to get return instructions within 24 hours. So, I did that and funny how now I get a response that the manufacturer is sending me the correct pieces. We shall see if/when I receive them. more

Extremely UNHAPPY with my experience with PAUL""S HOME Fashions. I ordered bedding that took over 6 weeks to arrive and when it did arrive it did not resemble what I ordered. When i returned it within one week, and paid for this shipping cost, they refunded only $324 of a $435 purchase. So doing buiness with these people cost me an astounding $111 for nothing!! they label it ""return charges"". SO BUYERS BEWARE...they will steal your money! more

Extremely happy with Pauls Home Fashion online service. Ordered my bedding set on 9/23 and recieved on 9/28. My comforter set was exactly as described and I couldn't believe how fast it was shipped. I will certainly do business with Pauls again. By the way, the price was fantastic-Dillards wanted $399 for the same set-Bed, bath and beyond wanted 279. With Pauls it was $239 and free shipping. WOW! more

I wish I would have researched this company before I ordered my bedding. The price was right and the website was great. I placed the order a month ago and received my confirmation that my order was received. Two weeks later I hadn't heard anything. I placed a call to the contact number and was promptly told my bedding came in on the load that was received today. I suggested the company send out emails regarding the delay in shipment. I was told ""oh an email was supposed to be sent"". Now, 30 days later, I receive an email stating my item has shipped and here is the tracking number....that line was BLANK. I then loged back on to the website and signed in under ""my account"" and it says I haven't placed an order. Great... NOW what?? I am beginning to think I was scammed out of my $111. I do not suggest ever ordering from this man and surely never will again. more

Three months, four emails and four phone calls later I still do not have my order. He does not return emails. He has hung up on me. When I asked for a refund he said he would refund $166 out of the $197. Do not order from this company. more

I ordered something from Paul's on-line because their site had free shipping and said trouble free 30-day returns. I received the merchandise and it was drastically different looking than the picture on-line and the picture on the outside of the actual packaging. I emailed Paul about returning the item and he was unapologetic, he said I could return the item but he would charge an $80 return fee plus the cost of shipping back the item. So if I returned the item I would lose $110! That was more than a 1/3 of the price of the item! He was unwilling to compromise and had no customer service skills. A shame really...stores should be much more upfront about ""s/h fees"". I would never have ordered the item if I knew it would cost that much to return. Pros: Quick to respond Cons: Hidden fee amounts and lack of customer service more

I ordered a beautiful bedding set and some sheets from this company one evening. The next morning I received an email stating that it had already shipped! It arrived a couple of days later in excellent condition. I did my homework and they had the absolute LOWEST price for the item and because I spent over $100.00 the shipping was free. I highly recommend this company. They are fast and reliable. more